Tracy Lewis
Niles,MI
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Sale representative
Verizon Wireless
Niles
06.2025 - Current
- Engaged customers to understand their needs and recommend suitable solutions.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Assisted customers with account management and billing inquiries effectively.
- Answer phone call, make appointments and do inventory.
- Handled customer complaints and resolved issues to ensure a positive experience.
- Processed transactions accurately using point-of-sale systems and tools efficiently.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
Sale representative
AT&T Wireless
Niles, Michigan
07.2017 - 05.2025
- Processed transactions accurately using point-of-sale systems and tools efficiently.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
Librarian
Niles library
Niles, Michigan
09.2013 - 07.2017
- Managed library collections and organized materials for easy access.
- Assisted patrons with research inquiries and provided guidance on resources.
- Developed and implemented programs to promote literacy and community engagement.
- Maintained cataloging systems to ensure accurate record-keeping of materials.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Maintained records of patron borrowing activity with an automated system.
Education
Brandywine
Niles, MISkills
- Customer engagement
- Point-of-sale systems
- Sales lead generation
- Product demonstration
- Staff development
- Data entry
- Employee training
- Conflict resolution
- Account management
- Sales techniques
Certification
- Library workworlshop certificate
- Customer service training
- Skylight development training
References
References available upon request.
Timeline
Sale representative
Verizon Wireless
06.2025 - Current
Sale representative
AT&T Wireless
07.2017 - 05.2025
Librarian
Niles library
09.2013 - 07.2017
Brandywine