Tracy Loaiza
Oceanside,CA
Summary
Reliable, hardworking, agile minded System Engineer with 20+ years experience, seeking a full time position with a reputable organization that will provide opportunities for professional growth and continuing development of skills and knowledge. To also help take an organization to a new level by bringing a stellar work ethic and dedicated , customer focused mindset to the table.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Wells Fargo & Company
06.2019 - Current
- Collaborate with clients to determine need and devise appropriate software and hardware solutions.
- Participate in the design of information and operational support systems.
- Manage large projects requiring telecommunications services, ensuring timely planning and implementation.
- Assign tasks and/or project resources; provides work direction and monitors progress and adherence to technical processes and standards.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Review and analyze moderately complex operational support systems, application software and system management tools to ensure the highest level of systems and infrastructure availability.
- Lead Team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
- Creates manuals and conducts training sessions to educate co-workers and customers on new systems.
- Provide 2nd and 3rd level support for systems and liaise with vendors and other IT personnel for problem resolution.
Project Manager
Wells Fargo & Company
08.2005 - 06.2019
- Managed effective project implementation and delivery to ensure customer satisfaction.
- Coordinated with customers to develop project plan including project scope, release schedule, milestones and deliverables.
- Handled continuous project monitoring and management.
- Built and maintained strong relations with subcontractors, other IT personnel and vendors to optimize cost savings.
- Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and completion deadlines on or before schedule.
- Led meetings to convey project requirements, scope, milestones and regulatory compliance.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Maintained vital business function throughout unexpected events and managed disaster recovery.
- Communicated regularly with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Maximized cost-effectiveness of projects through value engineering processes to assess methods, materials and means.
- Assisted with the configuration and installation of telecommunications solutions for assigned projects.
- Provided all end user training classes when traveling for an installation/project.
Education
Bachelor of Science - Social Work
Long Island University CW Post
Brookville, NY06.1999
Skills
- Leadership
- Strong planning skills
- Team player with positive 'Can do' attitude
- Agile mindset
- Cisco CUCM
- Cisco Unity
- MS Office/M365
- Starfish automation tool
- PAC2000/WANDA
Certification
- AZ900
- MS900
- Certified Scrum Master
Timeline
Senior Systems Engineer
Wells Fargo & Company
06.2019 - Current
Project Manager
Wells Fargo & Company
08.2005 - 06.2019
Bachelor of Science - Social Work
Long Island University CW Post
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