Open To Work
Tracy L. Snow
Louisville,KY
Work Preference
Summary
Dynamic professional with a strong foundation in claims processing and customer service. Proven ability to lead teams and streamline operations, achieving performance metrics that surpass industry standards.
Overview
7
7
years of post-secondary education
15
15
years of professional experience
Work History
Key Holder
Art Eatables
Louisville, USA
01.2019 - Current
- Managed daily operations and store opening procedures for a gourmet chocolate shop.
- Executed cash register transactions with accuracy, ensuring balanced cash drawers.
- Delivered customer service through cashiering, merchandising, and efficient restocking.
- Supervised bank deposits and security procedures to support store opening and closing.
- Educated consumers on products, fostering strong relationships with 20 distilleries.
- Art Eatable is the world's first Bourbon certified chocolatier.
Field Claims Rep
Auto Owners
10.2024 - 05.2025
- Determined policy coverage, evaluated loss amounts, and analyzed legal liability to facilitate claim processing.
- Determine policy coverage, evaluate the amount of loss, analyze legal liability.
- Worked toward the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
- Pursued resolution of claims by attending arbitrations, mediations, depositions, or trials.
- Conducted thorough investigations to gather relevant information through various channels. by phone, mail and on-site investigations.
- Conducted investigations through phone, mail, and on-site visits to gather necessary information.
Service Provider Administrator
On Point Warranty
03.2023 - 08.2024
- Processed claims on claims team, ensuring accuracy and compliance with company standards.
- I would work with service providers and reach out by phone and email to acquire insurance paperwork that was needed and other documents.
- Coordinated with service providers via phone and email to acquire necessary insurance paperwork and other documentation.
- Updated account information and uploaded documents to maintain organized and accessible records.
- Assisted in managing claims processes during company transitions.
Admin Assistant and Report Writer
Spherion
09.2022 - 01.2023
- Handled phone inquiries to ensure effective communication.
- Greeted visitors warmly to create a welcoming atmosphere.
- Organized and filed reports in a systematic manner for easy retrieval., ensuring organized documentation for easy access.
- Entered and logged work samples into the database for comprehensive record-keeping., maintaining accurate records for quality assurance.
- Monitored and tracked daily sales activities to assess performance trends. activities to monitor performance.
- Logged work samples into the database for record-keeping.
- Disposed of outdated files following company policy.
Consultant
Independence Realty Trust
06.2021 - 09.2022
- Perform off-site marketing research and assist in preparing marketing plans.
- Developed expertise in community offerings, rents, and amenities by monitoring local market conditions and trends.
- Completed application forms, assisted with application verification, screened incoming residents by objective qualification standards, and notified prospective clients of results to ensure high-quality resident selection.
- Assist with coordinating resident programs and functions to assure resident retention.
- Conducted off-site marketing research and contributed to preparation of marketing plans to enhance community visibility and competitiveness.
- Explained lease agreements to residents and obtained necessary signatures on lease documents.
- Organize and file appropriate reports, files and other community related paperwork.
- Maintained activity reports by inputting daily traffic data, including telephone calls, internet leads, tours, and follow-up to track engagement and inform marketing strategies.
- Provide accurate answers or transfer calls.
Technical Support Analyst
Waystar
10.2020 - 04.2021
- Documented and investigated complex client issues to provide timely resolutions.
- Facilitated decision-making and recommended solutions to enhance overall functionality of products.
- Identified client concerns and coordinated with internal resources to ensure timely resolution.
- Responded to written inquiries from clients to provide necessary information.
- Demonstrated technical troubleshooting skills in resolving complex issues.
- Prioritized and managed multiple tasks under tight deadlines.
- Communicated professionally with clients and payers through written and verbal channels.
- Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information.
- Escalated issues and concerns to achieve prompt resolutions.
Claim Analyst & Consultant
Bolder Healthcare
Louisville, USA
07.2019 - 07.2020
- Produced claims analyses at a rate 40% above industry standards.
- Analyzed denied provider claims, recommending actions that led to increased approval rates.
- Assessed and reported on claims trends to identify opportunities for process improvements.
- Focus areas include Medicare, motor vehicle accident, workman's comp, and Medicaid replacement plans.
- This includes collaboration with coders and insurance companies.
- Well-versed in Allscripts and other insurance software.
Claim Specialist
Humana
Louisville, USA
07.2011 - 06.2019
- Progressed through roles of greater responsibility, including agent support, customer care specialist, new-hire onboarding, and claim specialist.
- Managed risk adjustments for Medicare and Medicaid claims across Florida, Virginia, and Illinois.
- Achieved completion rate 40% above company quotas.
- Proficient in CAS, Edifecs, CCP2, Mentor, Ehub, Image viewer station, transaction management, Associate Remittance advice inquiry, and MGC Mediconnect V Risk Health.
Education
Master of Healthcare Administration - Healthcare Administration
Webster University
Louisville, KY 08.2012 - 05.2014
Master of Arts - Human Resources
Webster University
Louisville, KY 05.2002 - 08.2004
Master of Business Administration - Business Administration
Webster University
Louisville, KY 09.2000 - 05.2002
Bachelor of Business Administration - Business Administration
McKendree University
Louisville, KY 09.1998 - 05.2000
Skills
- Claims processing
- Policy evaluation
- Transaction management and reconciliation
- Customer service
- Complaint handling
- Effective communication
- Relationship building
- Time management
- Problem solving
- Team leadership
- Team building
- Team coaching
- Employee onboarding
- Financial reporting
- Time management abilities
Volunteer Experience
- Junior League of Louisville, 01/01/14, Current, Active member and volunteer
- Apron Inc., 06/01/22, Current, Volunteer
- Alley Cat Advocates, 06/01/14, 06/30/18, Manage trap distribution and inventory
- Louisville Chorus, 05/01/16, Current, Board Vice President and Chair of fundraising
- Girl Scouts, 10/01/16, Current, Board Development Committee, Volunteer for Desserts First Committee and fund development committee
Awards
- Junior League of Louisville, 01/01/14, Current, Active member and volunteer
- Apron Inc., 06/01/22, Current, Volunteer
- Alley Cat Advocates, 06/01/14, 06/30/18, Manage trap distribution and inventory
- Louisville Chorus, 05/01/16, Current, Board Vice President and Chair of fundraising
- Girl Scouts, 10/01/16, Current, Board Development Committee, Volunteer for Desserts First Committee and fund development committee
Timeline
Field Claims Rep
Auto Owners
10.2024 - 05.2025
Service Provider Administrator
On Point Warranty
03.2023 - 08.2024
Admin Assistant and Report Writer
Spherion
09.2022 - 01.2023
Consultant
Independence Realty Trust
06.2021 - 09.2022
Technical Support Analyst
Waystar
10.2020 - 04.2021
Claim Analyst & Consultant
Bolder Healthcare
07.2019 - 07.2020
Key Holder
Art Eatables
01.2019 - Current
Master of Healthcare Administration - Healthcare Administration
Webster University
08.2012 - 05.2014
Claim Specialist
Humana
07.2011 - 06.2019
Master of Arts - Human Resources
Webster University
05.2002 - 08.2004
Master of Business Administration - Business Administration
Webster University
09.2000 - 05.2002
Bachelor of Business Administration - Business Administration
McKendree University
09.1998 - 05.2000