Tracy Lu
Antelope,CA
Summary
Proven to excel in customer service and order processing, I leveraged my skills at Walmart to enhance customer satisfaction and streamline delivery operations. Skilled in problem-solving and teamwork, demonstrated through effective communication and a commitment to service excellence. Proven ability to manage time efficiently and adapt to fast-paced environments, ensuring high-quality service standards are met.
Overview
1
1
year of professional experience
Work History
Receptionist
Julie's Nails & Spa
06.2022 - 01.2023
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client stamp cards.
- Answered calls promptly.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Restocked supplies, prepared spa chairs, and kept the environment clean.
Online Orderfilling and & Delivery
Walmart
03.2023 - 08.2023
- Uses order fulfillment equipment, such as smart devices and digital applications, and supplies in safe and correct ways.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients and delivery drivers.
- Assisted customers and delivery drivers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Continuously updated knowledge of regulations related to transportation industry safety standards.
- Communicated with delivery drivers to stay informed of changes to delivery schedules.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise
- Making appropriate product substitutions and consulting with customers as needed to ensure satisfaction
Education
High School Diploma -
Center High School
Antelope, CA05.2022
Skills
- Loading and unloading
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Order picking and processing
- Customer-Oriented
- Multitasking and prioritizing
- Dependability and Honesty
- Attention to Detail
- Ability to work under pressure
- Self-motivation
Additional Information
I am currently studying Phlebotomy.
Languages
Vietnamese
Native or Bilingual
Timeline
Online Orderfilling and & Delivery
Walmart
03.2023 - 08.2023
Receptionist
Julie's Nails & Spa
06.2022 - 01.2023
High School Diploma -
Center High School
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