Tracy Lyons
North Haven
Summary
Motivated and dependable professional with a strong foundation in customer service, communication, and team collaboration. Known for being adaptable, detail-oriented, and quick to learn new skills and systems. Brings a positive attitude, strong work ethic, and a commitment to delivering high-quality service in fast-paced environments. Eager to contribute to a dynamic team while continuing to grow both personally and professionally.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Operating Room Assistant
Yale New Haven Health System
New Haven
09.2020 - Current
- Prepared operating rooms by setting up surgical instruments, equipment, and sterile supplies in accordance with procedure-specific requirements.
- Assisted in the safe transport and positioning of patients for surgical procedures, ensuring comfort and adherence to surgical protocols.
- Maintained strict adherence to sterile techniques to prevent contamination and uphold patient safety during operations.
- Supported surgical teams during procedures by managing equipment, adjusting lighting, and passing instruments when needed.
- Operated and maintained OR equipment including suction machines and electrocautery units.
- Cleaned and sanitized operating rooms post-procedure, ensuring readiness for the next surgery.
- Handled disposal of biohazard materials and followed all hospital safety protocols.
- Maintained inventory of surgical instruments and supplies; reported damaged or missing items.
- Assisted with accurate documentation of surgical counts, sterilization records, and post-op patient information.
Customer Care Representative
Raymour & Flanigan Furniture and Mattress Store
North Haven
02.2018 - 06.2019
- Coordinated customer furniture deliveries, ensuring accurate scheduling and seamless execution.
- Processed customer payments and returns with accuracy, adhering to company policies and procedures.
- Delivered high-quality, personable service by addressing customer concerns both in-store and via phone.
- Demonstrated strong communication and active listening skills in a fast-paced retail environment.
- Proactively resolved customer issues before escalation, ensuring customer satisfaction and loyalty.
- Collaborated with sales and operations teams to advocate for customer needs and streamline service.
- Maintained knowledge of company products, policies, and promotions to effectively assist customers.
- Adapted to a flexible schedule, including nights, weekends, holidays, and special store events.
Youth Mentor
City Of New Haven (Youth @ Work)
New Haven
06.2017 - 02.2018
- Guided youth in exploring career paths and educational opportunities.
- Facilitated workshops to enhance life skills and personal development.
- Developed individualized plans to support youth in achieving their goals.
Education
New Haven Academy
New Haven, CTSome College (No Degree) - Digital Communications And Multimedia
Gateway Community College
New Haven, CTSkills
Customer Service & Communication
Time Management
Team Collaboration
Problem Solving –
Technology Proficiency –
Adaptability –
Attention to Detail –
Basic Administrative Support –
Conflict Resolution
Professionalism
Timeline
Operating Room Assistant
Yale New Haven Health System
09.2020 - Current
Customer Care Representative
Raymour & Flanigan Furniture and Mattress Store
02.2018 - 06.2019
Youth Mentor
City Of New Haven (Youth @ Work)
06.2017 - 02.2018
New Haven Academy
Some College (No Degree) - Digital Communications And Multimedia
Gateway Community College