John Matkin
Tucson,AZ
Summary
Accomplished candidate with industry expertise in healthcare and hospitality fields, respectively. Cultivates a passion for delivering outstanding patient care and service. Industrious with every detail while also communicating effectively with all stakeholders involved. Driven customer service and sales specialist who cultivates positive relationships while tending to every clients' needs and wants. Exceptional critical thinking and empathetic skills that guarantee the experience every client receives will be second to none.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operating Room Assistant
Banner University Medical Center
Tucson, AZ
03.2020 - 01.2023
- Exhibited confidence to work extremely well under pressure and with a variety of physicians of different temperaments.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Maintained functional knowledge of operational procedures to anticipate needs of surgeons.
Patient Support Specialist II
Banner University Medical Center
Tucson, AZ
03.2019 - 03.2020
- Exercised leadership capabilities by successfully motivating and inspiring others
- Picked up meals from kitchen and delivered to designated ward.
- Applied general knowledge, front-desk administration skills and clinical skills to patients in hospital, improving response to pre-operative issues by 80%.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
Call Center Agent
MatkinConcentrix/Omnipod
Tucson, AZ
01.2018 - 03.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Business Owner/Operator
Dj John Matkin for Hire (Event Planning)
Tucson, AZ
03.1995 - 12.2018
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Education
Master of Healthcare Administration -
University of Phoenix
Phoenix, AZ05.2022
Bachelor of Hospitality Administration -
Northern Arizona University
Flagstaff, AZ05.2017
Associate of Liberal Arts -
Pima Community College
Tucson AZ12.2012
Skills
- De-Escalate Situations
- Training and Teaching
- Decision Making
- Originality and Creativity
- Analytical / Critical Thinking
- Problem-Solving
- Detail Oriented
- Emotional Intelligence
- Microsoft Office/365
- Intense Call Volume
- Willingness to Learn
- Written Communication
- Customer Service Expertise
- Verbal Communication
Certification
- Productive Leadership , LinkedIn, Feb. 2023
- Project Management , LinkedIn, Feb. 2023
- Communicating With Emotional Intelligence , LinkedIn, Jan. 2019
- Excel 2013: Working W/ Charts & Graphs, LinkedIn, Sept. 2015.
- CPR/BLS, Banner Health, Nov. 2022.
Additional Information
- Vaccinations
- Booster
- TB Test
- Internship-JW Marriott Starr Pass
- Rincon Valley Volunteer FF/EMT
- Environmental Enthusiast
- Fitness Promoter
- Lifestyle Activist
Timeline
Operating Room Assistant
Banner University Medical Center
03.2020 - 01.2023
Patient Support Specialist II
Banner University Medical Center
03.2019 - 03.2020
Call Center Agent
MatkinConcentrix/Omnipod
01.2018 - 03.2019
Business Owner/Operator
Dj John Matkin for Hire (Event Planning)
03.1995 - 12.2018
Master of Healthcare Administration -
University of Phoenix
Bachelor of Hospitality Administration -
Northern Arizona University
Associate of Liberal Arts -
Pima Community College
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