Tracy Mankamyer-Yoder
Akron,Ohio
Summary
Compassionate Community Social Service Worker with 10 plus years of experience in fast-paced positions. Committed to helping community members improve quality of life through hands-on support and education.
Overview
27
27
years of professional experience
Work History
Peer Navigator
Opportunities For Ohioans With Disabilities
09.2023 - Current
- Provided support for individuals with disabilities.
- Conducted Intake Interviews to begin process of providing vocational services.
- Managed case data in AWARE data system.
- Coordinated social services.
- Educated participants in eligibility process.
- Identified challenges to employment.
- Collaborated with local organizations to assist in meeting needs for adults and adolescents with disabilities.
Campaign Fellow
State Representative Casey Weinstein
05.2022 - 11.2022
- Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey.
- Drove data-influenced decisions for campaigns and businesses.
- Demonstrated outstanding collaboration across organization and managed many tasks.
- Used advanced targeting models and measurements.
- Planned and executed events with public and private donors.
- Oversaw teams of volunteers and monitored effectiveness of each area.
- Utilized social media advantageously for free and persuasive media.
- Built political coalitions to enhance message.
Consulate Health Care, North Royalton/Parma Ohio
07.2012 - 05.2013
- A dually certified sub-acute care facility providing short-term rehabilitation and long-term care
- Director of Marketing and Admissions
- Increased census from 75% occupancy to consistently running at full capacity -Trained and mentored
- Cleveland Clinic Nurse Liaison and clinical marketing team in clinical outcomes based marketing - Developed and nurtured relationships with hospital administration and physicians creating referral network - Obtained niche program account for center with main feed hospital - Recruited and contracted new medical director and associate medical director for center - Utilized systems to track and trend RTH within DRG’s specified by hospitals - Integrated in several hospital systems and served on QA teams in an effort to provide clinical support to hospital “bottom line.”
Transitional Care Management
02.2012 - 07.2012
- A licensed facility providing post-acute services, in-house hemodialysis, long-term care, hospice, and respite stays
- Director of Admissions and Marketing
- Increased census for challenged facility by 15% in three month time frame - Maintained goal of 20 sales calls per week - Developed relationships with discharge planners from local hospitals - Developed new business through nurturing relationships with our attending physicians - Developed and maintained sales tracking system and marketing plans - Comprehensive knowledge of Medicare and managed care products.
Admissions Coordinator
Brookdale Senior Living, An Independent, Assisted Living Community
08.2010 - 06.2011
- Responsible for developing and hosting marketing events resulting in increased sales - Maintained and improved occupancy level and revenue production for independent and assisted living communities -
- Managed sales/admissions process by assisting residents, family members, and referral sources -
- Coordinated and completed all activities needed for admissions, including, visits to prospects’ home, referral sources, and other locations to conduct initial assessments - Maintained statistical reports and managed sales data in sales tracking system.
Boulevard Healthcare
08.2008 - 08.2010
- A licensed nursing facility providing post-acute services, in-house hemodialysis, long-term care, hospice, and respite stays
- Admissions/Concierge
- Assisted in coordination of admissions marketing materials and events - Conducted tours of facility -
- Received patient referral information and facilitated follow-up - Liaison for patients and customer care -
- Implemented and coordinated medical documents; consents, doctor orders, progress notes in medical records.
Chemical Dependency Counselor
Edwin Shaw Hospital
08.2001 - 08.2008
- Chemical dependency facility providing inpatient and outpatient treatment services
- Provided individual and group counseling - Developed adolescent inpatient and outpatient chemical dependency treatment programs - Developed chemical dependency education programs for families and community -
- Provided and developed community outreach and education services - Responsible for maintaining state required outcome - Responsible for precertification of insurance for new patients as well as developing relationships with insurance companies and payor sources.
Case Manager
Community Health Center
08.1996 - 08.2001
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
Associates Degree - Community Services/Social Work
University of Akron
Akron, OHSkills
- Time Management
- Cross-Cultural Competence
- Interpersonal Skills
- Confidentiality Practices
- Conflict Resolution
- Trauma-Informed Care
- Critical Thinking
- Technology Proficiency
- Service Providers Liaising
- Individual and Community Advocacy
- Public Speaking
- Health Plan Development
Timeline
Peer Navigator
Opportunities For Ohioans With Disabilities
09.2023 - Current
Campaign Fellow
State Representative Casey Weinstein
05.2022 - 11.2022
Consulate Health Care, North Royalton/Parma Ohio
07.2012 - 05.2013
Transitional Care Management
02.2012 - 07.2012
Admissions Coordinator
Brookdale Senior Living, An Independent, Assisted Living Community
08.2010 - 06.2011
Boulevard Healthcare
08.2008 - 08.2010
Chemical Dependency Counselor
Edwin Shaw Hospital
08.2001 - 08.2008
Case Manager
Community Health Center
08.1996 - 08.2001
Associates Degree - Community Services/Social Work
University of Akron
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