Microsoft Office Suite
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TRACY MASSIE
Administrator / Clerk
Decatur,IL
Work Preference
Summary
Accomplished office manager with extensive experience optimizing administrative processes for large teams. Proven track record in enhancing operational efficiency, improving customer satisfaction, and streamlining inventory management. Expert in leveraging technology and organizational skills to support compliance and foster a collaborative work environment.
Overview
19
19
years of professional experience
Work History
OFFICE MANAGER / SITE LEADER
Railserve, Inc.
Decatur, IL
02.2024 - 05.2026
- Directed administrative and operational activities for 27 employees within a 24-hour environment, handling staff scheduling, Microsoft Suite filing system management, and equipment inventory.
- Optimized maintenance of 27 employee training records through effective use of digital and analog filing systems, ensuring compliance and accessibility.
- optimized organization of administrative paperwork, files, and data to enhance operational efficiency and enable successful inspections.
- Orchestrated monthly sessions concentrating on enhancing employee safety administration and customer service strategies.
- Enhanced supply inventory and ordering procedures to accelerate access to employee resources.
OFFICE MANAGER / TERMINAL SUPERVISOR
REMPREX, LLC.
Chicago, IL
03.2022 - 11.2023
- Directed and facilitated administrative functions for team of 16 employees, refining staff scheduling, work assignments, rotations, vacations, breaks, and coverage to elevate operational efficiency.
- Coordinated and conducted regular meetings to strengthen staff comprehension of safety compliance and key performance indicators (KPIs), consistently reinforcing alignment with organizational goals.
- Facilitated communication with corporate office to resolve intricate issues, ensuring minimal office equipment downtime via efficient vendor management.
- Formulated and instituted operational upgrades to elevate efficiency, encompassing creation of a streamlined method for effectively tracking and addressing gate system issues.
- Refined inventory management by assessing planning and control operations, executing improvements that elevated cost efficiency.
- optimized information flow and customer satisfaction through utilization of technology platforms to improve operational decisions for traffic control and customer support.
OPERATIONS MANAGER / ADMINISTRATION
CSX
Chicago, IL
07.2007 - 02.2022
- Facilitated office operations for 50 employees, integrating office managers, vendors, and union personnel to achieve business metrics and foster continuous improvement strategies.
- Oversaw management of work assignments, overtime allocation, and contingency plans for absent personnel to maximize productivity while adhering to union regulations.
- Strengthened employee and equipment safety via comprehensive terminal safety inspections encouraging awareness and upholding strict safety policies to meet all OSHA corporate and local regulations.
- Assembled daily, weekly, and monthly reports and presentations to facilitate informed operational decisions.
Education
Master of Science - Organizational Management
Excelsior College
Albany, NYBachelor of Science - Psychology
Excelsior College
Albany, NYWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Process improvement
Microsoft Office suite
Calendar management
File organization
Office equipment handling
Performance management
Data analysis and reporting
Time management
Effective communication
Team collaboration
Customer satisfaction - Vendor management
Software
Mac
Interests
Weather chasing
DIY for home
Timeline
OFFICE MANAGER / SITE LEADER
Railserve, Inc.
02.2024 - 05.2026
OFFICE MANAGER / TERMINAL SUPERVISOR
REMPREX, LLC.
03.2022 - 11.2023
OPERATIONS MANAGER / ADMINISTRATION
CSX
07.2007 - 02.2022
Master of Science - Organizational Management
Excelsior College
Bachelor of Science - Psychology
Excelsior College