Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tracy Matvichuk

Castle Rock,CO

Summary

Detail-oriented Office Assistant with extensive experience in administrative support and office management. Proven track record in event planning and delivering outstanding customer service. Recognized for strong multitasking abilities and effective time management, contributing to enhanced operational efficiency. Aiming to utilize organizational skills to further elevate service quality in a dynamic environment.

Overview

4
4
years of professional experience

Work History

Office Assistant to Hockey Director

Burnaby Winter Club Academy
Burnaby, Canada
08.2019 - 05.2023
  • Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
  • Scheduled and coordinated meetings, appointments, and travel arrangements for executives
  • Coordinated office events such as team-building activities or celebrations to foster a positive work environment
  • Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
  • Maintained confidentiality of sensitive information while handling employee records or company-related documents
  • Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes
  • Managed office calendar/scheduling conflicts to optimize time management for executives
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.

Lounge Manager

Sande's Lounge & Banquet Hall
Burnaby, Canada
08.2019 - 05.2023
  • Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times
  • Provided outstanding customer service by promptly greeting guests, taking accurate orders, and delivering drinks in a timely manner
  • Effectively handled cash transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift
  • Resolved guest complaints or concerns promptly and professionally to ensure high levels of satisfaction were maintained
  • Organized special events such as themed nights or live music performances to attract new customers and boost revenue
  • Monitored inventory levels and ordered supplies as needed.
  • Analyzed customer feedback surveys to identify areas needing improvement.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Developed marketing strategies to increase patronage at the lounge.

Education

High school diploma -

LD Bell High School
Hurst, TX
05-1990

Skills

  • Office Management
  • Office Supply Management
  • Personal Assistant Experience
  • Customer Service
  • Calendar Management
  • Scheduling
  • Mail handling
  • Bookkeeping
  • Event preparation
  • Data entry
  • Organizing and categorizing
  • Excel spreadsheets
  • Scheduling appointments
  • Strong problem solver
  • Verbal communication
  • Professional and mature
  • Positive attitude
  • Outgoing personality
  • Prioritizing work
  • Time management
  • File maintenance
  • Call handling
  • Clear communication
  • Banquet Experience
  • Bar management
  • Bartending
  • Event Planning
  • Serving Experience
  • Opening and closing procedures
  • Health and safety compliance
  • Upselling
  • Supply restocking

Additional Information

I am a proud mother of three incredible young men and a devoted wife to a wonderful husband. For the past 20+ years, I have wholeheartedly dedicated myself to my family, balancing the roles of full-time mother and wife. My husband's career has provided us with the opportunity to live in various locations across the US and Canada, enriching our lives with new experiences. As my children transition into young adulthood, I am now excited to pursue a new career path and embrace the next chapter of my life.

Timeline

Office Assistant to Hockey Director

Burnaby Winter Club Academy
08.2019 - 05.2023

Lounge Manager

Sande's Lounge & Banquet Hall
08.2019 - 05.2023

High school diploma -

LD Bell High School

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