Tracy Melendez
Ewing
Summary
Organized and adaptable professional trained in behavioral therapy and data collection. Delivers high-quality results through strong communication, problem-solving, and multitasking abilities. Seeking a role that leverages these skills to drive company success and offers opportunities for advancement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Behavior Therapist
True Progress Therapy
Lawrence
10.2025 - Current
- Implemented evidence-based strategies to improve clients' social skills and communication while administrating direct care using intensive teaching and prescribed behavioral skill acquisition.
- Used developed behavioral plans for clients based on assessment results and established goals and implemented those behavioral plans to motivate clients.
- Trained and supported parents in implementing behavior management techniques to reinforce therapeutic strategies at home.
- Collaborated with multidisciplinary teams to ensure comprehensive client care.
- Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
- Guided individuals in developing effective stress management techniques and improving self-esteem related to emotional and mental health.
- Conducted workshops for parents on behavior management techniques.
- Modified treatment activities or approaches as needed to comply with changes in clients' emotional and mental health while keeping treatment records.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
Site Director
Apollo After School
Trenton
08.2025 - 10.2025
- Facilitated staff meetings to convey policy changes and hear employee input.
- Observed teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
- Evaluated curricula, teaching methods and programs to determine effectiveness and compliance with local regulations.
- Planned and led professional development activities for support staff.
- Observed teaching methods and examined learning materials to determine areas needing improvement.
- Implemented policies to enhance student safety and well-being during programs.
Business Owner
Poshmark
New York
01.2022 - 01.2024
- Led sales initiatives resulting in an increase in revenue by XX% over XX months
- Increased customer base by XX% through targeted marketing campaigns
- Introduced new products/services based on market demand analysis leading to a XX% increase in sales
- Developed and implemented strategic business plans to drive growth and increase profitability
- Created marketing strategies to promote business and attract new customers
- Utilized social media platforms to enhance brand awareness and engage target audience
- Maintained high levels of customer satisfaction through exceptional service delivery
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Implemented cost-saving measures achieving annual savings of $XX
Program manager
Opwdd
Staten Island
09.2004 - 06.2021
- Achieved AMAP certification for medication administration compliance and uploading records to EHR.
- Acquired skills in managing electronic health records
- Obtained CPR certification for life-saving skills
- Developed strategic partnerships with community organizations to expand resource access.
- Oversaw budget management to ensure proper allocation of resources across programs.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Reviewed family member feedback on a regular basis in order to identify potential areas of improvement in service delivery.
- Assisted in developing training materials for new hires involved in the program activities.
- Assessed accurate and relevant information for fact-based decision making.
Sales Rep, Tester, Trouble Shooter
AT&T
Staten Island
06.1999 - 09.2004
- Achieved XX% positive feedback from customers by providing professional, empathetic, and effective problem-solving support
- Achieved an average call resolution rate of XX%, exceeding departmental targets
- Consistently met or exceeded individual performance metrics including average handle time (AHT) and first call resolution (FCR)
- Managed high volume of incoming customer calls, averaging XX calls per day, ensuring efficient service delivery
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Managed irate or upset customers effectively by actively listening to their concerns and finding appropriate solutions
- Utilized CRM software to accurately document customer interactions and update account information
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution
Education
Katherine Gibbs business school - Business Management
Katherine Gibbs business school
New York, NY08-1999
Skills
- Behavior intervention and assessment
- Applied behavioral analysis
- Functional assessments
- Coping skills training
- Data collection and analysis
- Client evaluations
- Progress tracking
- Communication skills
- Team collaboration
- Conflict resolution
- Record management
- Program management
- Sales Rep
- EHR
- AMAP
- CPR
- Customer Service
- Self-driven
- Self-management
- Prompting techniques
- Relationship building
- Community engagement
- Verbal behavior approach
- Social skills training
- Leadership experience
- Cognitive therapy
- Data collection methods
- Behavior interventions
- Task analysis
- Documentation
- Client engagement
- Time management
- Problem-solving
- Effective communication
- Social skills training
- Organizational skills
- Self-driven
- Positive reinforcement
- Skill development
- Data analysis
- Time management
- Problem-solving
- Effective communication
- Emotional regulation support
- Applied behavior analysis expertise
- Caseload management
- Prompting strategies
- Behavioral skills training and interventions
- Error correction techniques
- Feeding intervention strategies
- Sensory integration techniques
- Cognitive behavior therapy
- Multidisciplinary communication
Certification
- Driver's License
- AMAP
- CPR
- EHR
- Life Insurance
Timeline
Behavior Therapist
True Progress Therapy
10.2025 - Current
Site Director
Apollo After School
08.2025 - 10.2025
Business Owner
Poshmark
01.2022 - 01.2024
Program manager
Opwdd
09.2004 - 06.2021
Sales Rep, Tester, Trouble Shooter
AT&T
06.1999 - 09.2004
Katherine Gibbs business school - Business Management
Katherine Gibbs business school