TRACY MENDOZA
FRESNO,CA
Summary
Dedicated, bilingual, and supportive individual with a natural ability to build and foster positive relationships with patients and colleagues. Strong communication skills, paired with a collaborative approach, ensure seamless coordination between the staff and patients. Committed to creating a welcoming environment that enhances patient experiences and contributes to smooth office functionality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
United Health Centers
07.2023 - Current
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
CSR/Claims Processor/Cost Containment
Santé Health System
03.2019 - 03.2023
- Ability to meet deadlines without compromising accuracy
- Retain new program information and apply knowledge to enhance quality of call responses
- Investigated and researched issues to determine root causes and appropriate resolution methods
Administrative Assistant
559 Houses
01.2017 - 01.2019
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments
- Maintained files and filing, keeping sensitive information confidential
Education
Medical Billing & Insurance Coding
UEI College
Fresno, CA06.2016
High School Diploma -
Roosevelt High School
Fresno, Ca05.2005
Skills
- Proficient in Bilingual Communication
- Expert in Conflict Management
- Prioritization Skills
- HIPAA Compliance Expertise
- Effective Team Leadership
- Skilled In Constructive Language Use
Certification
- Medical Terminology Certificate
- Health Insurance Portability and Accountability Act Training Certificate
- Child Development Associate (CDA) Certificate
Timeline
Medical Receptionist
United Health Centers
07.2023 - Current
CSR/Claims Processor/Cost Containment
Santé Health System
03.2019 - 03.2023
Administrative Assistant
559 Houses
01.2017 - 01.2019
Medical Billing & Insurance Coding
UEI College
High School Diploma -
Roosevelt High School
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