Tracy Miles
Doman Tucker Lumber Company
13
years of professional experience
Detail-oriented professional with a proven track record in customer service and data entry. Known for a reliable work ethic and strong telephone demeanor. Ready to enhance customer satisfaction and operational efficiency.
Work History
Laborer/Tagger
3 Years 11 Months- Operated various power tools and machinery for lumber processing tasks.
- Maintained clean and organized work environment to ensure safety compliance.
- General lumber tagger
- Ensure product is banded and counted to meet company quality standards
- Rotate to various other departments to assist when needed
Customer Service Representative
1 Year 10 Months- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Answer phones
- Daily quotes
- Assist with monthly billing
- Filing
- Assist with stock trucks
Parts Clerk/Assistant Key Holder
1 Year 11 Months- Opening/Closing store
- Maintained cash registers and safe
- Prepared daily/nightly deposits
- Resets for new weekly merchandise
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage, stocked inventory and replenished sales floor items according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Facilitated the disposal of obsolete items following company guidelines, ensuring a clutter-free working environment.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information on part availability.
Service Writer
1 Year 4 Months- Coordinated service appointments to optimize technician schedules and enhance customer satisfaction.
- Communicated with customers regarding vehicle repairs, ensuring understanding of services and costs.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Logged work orders and change orders into database to track job status.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Verified warranty information
Parts Sales Manager
10 Months- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Ordered parts for customers, repair shops, and service departments.
- Open & close store.
- Maintained cash drawer and safe.
- Prepared daily deposits.
- Assisting with delivery of parts when necessary/needed.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Parts Supply Clerk
2 Years 4 Months- Managed inventory levels including pickup of parts to ensure timely supply availability for public works repairs.
- Managed multiple priorities simultaneously while maintaining accuracy in record-keeping and order fulfillment tasks.
- Provided excellent customer service to internal departments, addressing their supply needs promptly and professionally.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Answered phone.
- Prepared and filed work orders for county vehicles and heavy equipment.
Education
High School Diploma
Secretarial Science Diploma - Secretary
Skills
Adaptability
Data entry
Dependability
Microsoft Office Suite
Filing
Attention to detail
Telephone etiquette
Willingness to learn
Professional telephone demeanor
Team player
Timeline
Laborer/Tagger
Doman Tucker Lumber Company
09.2022 - CurrentRead More
Customer Service Representative
Wadesboro Lumber
08.2020 - 06.2022Read More
Parts Clerk/Assistant Key Holder
Advanced Auto Parts
07.2018 - 06.2020Read More
Service Writer
Cheraw Chevrolet Buick
02.2017 - 06.2018Read More
Parts Sales Manager
AutoZone
04.2016 - 02.2017Read More
Parts Supply Clerk
Chesterfield County Public Works
09.2013 - 01.2016Read More
King's Business College
Secretarial Science Diploma from Secretary
Read More
Harding High School
High School Diploma
Read More