TRACY MILLIS
Manager/Bookkeeper
Fort Myers,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Customer Service Manager/ Bookkeeper
Jerry's Enterprises Inc
Sanibel, US
11.1997 - Current
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Assisted with recruiting, interviewing, and hiring new employees.
Customer Service Representative
Sony Electronics
Fort Myers, US
05.1997 - 11.1997
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints promptly and efficiently.
Supervisor
Spirit Airlines
Fort Myers, US
10.1995 - 05.1997
- Greeted passengers at craft entrance and offered assistance and engagement to put all travelers at ease.
- Followed strict security measures when entering airports or restricted airspace.
- Maintained communication between ground crew and cockpit via radio transmissions.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Studied - Computer Programming
Edison Community College
Fort Myers, FL05.1995
Skills
- Microsoft Office
- CSR
- Management
- Bookkeeping
- Staffing coordination
- Training and mentoring
- Problem-solving
- Cash handling
References
References available upon request.
Timeline
Customer Service Manager/ Bookkeeper
Jerry's Enterprises Inc
11.1997 - Current
Customer Service Representative
Sony Electronics
05.1997 - 11.1997
Supervisor
Spirit Airlines
10.1995 - 05.1997
Studied - Computer Programming
Edison Community College
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