Georgiana Zmolik
Bookkeeper/Designer/Customer Service
Ennis,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Apple-Annie's Garden Gate Floral and Gifts. Proven track record in bookkeeping and customer relations, enhancing sales revenue through exceptional service and problem-solving. Proficient in QuickBooks and adept at managing accounts payable, ensuring financial accuracy while fostering positive vendor relationships.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling and arranging various types of flowers and plants. Utilizes creativity and attention to detail to craft visually appealing floral displays. Knowledge of proper flower care techniques and effective customer service practices.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Bookkeeper/Designer/Customer Service Supervisor
Apple-Annies Garden Gate Floral and Gifts
Ennis, Texas
01.2009 - Current
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reconciled and corrected issues with financial records.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Designed everyday floral arrangements.
- Maintained stock of plants and set them up in visually pleasing way.
- Completed payroll for 4 employees and maintained detailed records of procedures.
Education
Associate of Science - Nursing
Hill College
Hillsboro, Texas 01.1993 - 12.1994
Skills
Payroll processing
Customer relations
Problem-solving abilities
Microsoft office
Self motivation
Adaptability and flexibility
Time management
Multitasking
Quickbooks
Accounting and bookkeeping
Timeline
Bookkeeper/Designer/Customer Service Supervisor
Apple-Annies Garden Gate Floral and Gifts
01.2009 - Current
Associate of Science - Nursing
Hill College
01.1993 - 12.1994
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