Tracy Mintz
Murfreesboro,TN
Summary
Family and Consumer Science Teacher creates long-range and daily lesson plans to implement high-quality, standards-based instruction. Creates and maintains culturally responsive educational atmosphere that encourages student learning and supports school and district programs and goals. Employs variety of techniques and strategies aligned with instructional objectives to meet student needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Customer Service Specialist
Root Insurance
2024.04 - Current
- Utilize CRM systems effectively to track customer interactions, ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.
- Participate in ongoing professional development opportunities, staying current with industry trends to better serve customers'' needs.
- Improve customer satisfaction rates by efficiently addressing and resolving complex issues in a timely manner.
- Maintain comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
HCCS Claim Specialist
State Farm Insurance Company
2019.03 - 2022.10
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Participated in ongoing professional development courses to stay updated on best practices within the industry.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Mentored junior team members by providing guidance on navigating complex claim scenarios efficiently.
Hail Reconciliation Unit
State Farm Insurance Company
2017.09 - 2019.03
- Adapted successfully and quickly using estimating experience to negotiate structural damage claims in first party property claims
- Mastered desk management to consistently exceed monthly goals and led peer group for number of cases settled and legal fees banked
- Further developed knowledge and expertise of construction terminology, materials and labor decisions which impact claim handling
- Enhanced interpersonal skills while communicating with and building rapport with clients.
Auto Complex Property Specialist
State Farm Insurance Company
2014.11 - 2017.09
- Exceeded expectations in service level objectives and inventory management, and in turn helped peers to maintain their workload
- Highly effective at inventory management and maintained a claim inventory over 25% lower than peer group
- Excelled in successfully settling auto claims in the states of Georgia, Kentucky, South Carolina, and Alabama
- Built strong, trusting relationships with both insured and claimants making the claim handling seamless, cordial and manageable
- Participated in projects to assist in maintaining effectiveness and consistency between departments housed in different location.
Special Investigative Unit
State Farm Insurance Company
2014.01 - 2014.11
- Used data including police reports, surveillance, recorded statements and scene photos to determine liability
- Coordinated and assessed the appraisal and repair of damaged vehicles
- Quickly transitioned into a resource by mentoring less experienced team members.
Family and Consumer Sciences High School Teacher
Rutherford County Schools-Blackman High School
2008.08 - 2011.05
- Responsible for completing lesson plans to accomplish learning benchmarks, skills, and concepts within the state curriculum
- Supervised extra curricular activities, school clubs, and coaching track and field
- Managed classroom behavior to keep all students engaged in the lesson and provided individual support and feedback for their students.
- Increased parent engagement by maintaining open lines of communication, holding regular conferences, and sharing progress reports.
- Incorporated project-based learning experiences into the curriculum, allowing students to apply their knowledge in practical ways.
- Taught students about topics such as Food Science and Nutrition, Consumer Economics, Interior Design, based on latest information.
Family and Consumer Science Educator
Rutherford County Schools-Siegel High School
2005.08 - 2007.05
- Responsible for completing lesson plans to accomplish learning benchmarks, skills, and concepts within the state curriculum
- Supervised extra curricular activities, school clubs, and coaching track and field
- Managed classroom behavior to keep all students engaged in the lesson and provided individual support and feedback for their students.
- Increased parent engagement by maintaining open lines of communication, holding regular conferences, and sharing progress reports.
- Incorporated project-based learning experiences into the curriculum, allowing students to apply their knowledge in practical ways.
- Taught students about topics such as Early Childhood Education, Consume Economics, and Food Science and Nutrition based on latest information.
Education
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TNSkills
- Instructional Strategies
- Faculty Collaboration
- Life skills education
- Lesson Plan Development
- Adaptability
- Learning Agility
- Data Analysis
- Decision Making
- Interpersonal Communication
- Child Development
Certification
- South Carolina
- Georgia
- Florida
- Wyoming
- Kentucky
- Texas
- New Mexico
- Delaware
- Rhode Island
Timeline
Senior Customer Service Specialist
Root Insurance
2024.04 - Current
HCCS Claim Specialist
State Farm Insurance Company
2019.03 - 2022.10
Hail Reconciliation Unit
State Farm Insurance Company
2017.09 - 2019.03
Auto Complex Property Specialist
State Farm Insurance Company
2014.11 - 2017.09
Special Investigative Unit
State Farm Insurance Company
2014.01 - 2014.11
Family and Consumer Sciences High School Teacher
Rutherford County Schools-Blackman High School
2008.08 - 2011.05
Family and Consumer Science Educator
Rutherford County Schools-Siegel High School
2005.08 - 2007.05
Bachelor of Science -
Middle Tennessee State University
- South Carolina
- Georgia
- Florida
- Wyoming
- Kentucky
- Texas
- New Mexico
- Delaware
- Rhode Island
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