Quantis Woulard
Deltona,US
Summary
Extensive expertise in claims adjusting and payroll management, drawing on over a decade of experience. Skilled in data entry, negotiation, and fraud detection, with a proven track record of streamlining processes and fostering positive client relations. Committed to delivering fair and timely settlements through empathetic support and effective communication.
Overview
10
10
years of professional experience
Work History
Bodily Injury Claims Adjuster
Root Insurance
03.2024 - Current
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Obtained credit information from banking services.
- Reviewed medical treatment reports, police reports, and medical bills.
- Referred extreme cases to Special Investigation Unit (SIU) for further review.
- Interviewed relevant parties to determine claim denial or settlement.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Bodily Injury Claims Adjuster
State Farm Insurance
01.2022 - 03.2024
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Determined liability and estimated and approved benefit payments.
- Referred extreme cases to Special Investigation Unit (SIU) for further review.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Payroll Specialist
ADP
04.2021 - 09.2022
- Managed payroll for small businesses with 40 employees or less
- Organized and maintained payroll information by entering data, deleting errors
- Calculating and collecting information
- Identified, researched and resolved issues with hours worked
- Established employee payroll files and updated existing files with new information
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution
- Voided checks and issued stop payment orders to correct payroll discrepancies
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables
Claims Adjuster
Farmers Insurance
06.2019 - 04.2021
- Investigate and evaluate coverage, liability, damages and help settle claims
- Communicate with clients and witnesses to gather information regarding claims
- Update files and provide reports as required
- Handling catastrophe claims Issue payments on glass and tow claims
- Examined claims forms and other records to determine insurance coverage
- Successfully negotiating with glass vendors on invoice charges
- Mentor and assisted peers with career development
- Evaluate injury claims using data for fair settlements, enhancing client satisfaction
- Guide claimants empathetically, ensuring timely resolutions and positive relations
- Collaborate with legal and medical teams to assess complex cases effectively
- Implement process improvements for faster claim processing and measurable results
- Investigate complex bodily injury claims, analyze medical records, and negotiate settlements to ensure fair outcomes for policyholders and the company
- Streamline claims process, reducing average claim resolution time and improving customer satisfaction rates through efficient handling and communication
- Partner with legal teams, medical experts, and internal departments to resolve high-value claims and mitigate potential litigation risks
- Conduct thorough investigations, document findings meticulously, and prepare comprehensive reports to support claim decisions and settlements
Account Manager
Precedent Management
01.2017 - 06.2019
- Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
Credit Card Specialist
JP Morgan Chase
12.2014 - 01.2017
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Obtained credit information from banking services.
- Reviewed medical treatment reports, police reports, and medical bills.
- Referred extreme cases to Special Investigation Unit (SIU) for further review.
- Interviewed relevant parties to determine claim denial or settlement.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Education
Paralegal Certification -
Ashworth College
04.2021
Bachelor Of Science - Business Administration
Columbia Southern University
11.2024
Associate Of Applied Business - Business
Columbia Southern University
04.2021
Skills
- Claims Adjusting
- Payroll Management
- Customer Service
- Data Entry
- Problem Solving
- Communication
- Negotiation
- Investigation
- Documentation
- Fraud Detection
Timeline
Bodily Injury Claims Adjuster
Root Insurance
03.2024 - Current
Bodily Injury Claims Adjuster
State Farm Insurance
01.2022 - 03.2024
Payroll Specialist
ADP
04.2021 - 09.2022
Claims Adjuster
Farmers Insurance
06.2019 - 04.2021
Account Manager
Precedent Management
01.2017 - 06.2019
Credit Card Specialist
JP Morgan Chase
12.2014 - 01.2017
Paralegal Certification -
Ashworth College
Bachelor Of Science - Business Administration
Columbia Southern University
Associate Of Applied Business - Business
Columbia Southern University
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