Quantis Woulard
Deltona,FL
Summary
Efficient with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
15
15
years of professional experience
Work History
Licensed Claims Adjuster
Farmers Insurance Exchange
Lake Mary, FL
01.2019 - Current
- Investigating Coverage.
- Handling catastrophe claims Issue payments on glass and tow claims.
- Examined claims forms and other records to determine insurance coverage.
- Contacted or interviewed claimants, and insured's, to get additional information.
- Prioritizing by claim category for proper handling.
- Closing claims in a timely manner.
- Successfully negotiating with glass vendors on invoice charges.
- Collaborating well with team members and sharing best practices.
- Mentor and assisted peers with career development.
- Updated database with new information from newly filed and open insurance claims.
- Closing out claims and sending denial letters based on findings.
Loan Signing Agent
Notary Docs
01.2020 - 01.2021
- Specifically trained to handle and work with mortgage lenders, title and escrow companies signing and notarizing mortgage loan documents.
- Travel to the borrower's homes or office to complete loan documents for real estate, refinancing and modifications.
- Perform duties properly and ethically.
- Maintain proper procedures, files and regulations.
- The safeguarding of borrowers' private financial information.
- Getting a loan package back to the lender in a timely manner.
Customer Service Associate
Farmers Insurance
Lake Mary, FL
01.2019 - 01.2019
- Filing insurance claims Initiating the claims process by obtaining initial loss information.
- Handling general inquiries, and customer complaints which arise during the claims handling process.
- Obtains initial loss reports from agents, insureds, and all other applicable third parties and accurately enters information into the applicable claims system.
- Timely and accurate completion of customer inquiry.
- Reviews coverages and makes claim assignments to the appropriate claim representative for handling.
Account Specialist
Precedent Management LLC
Deland, Fl
01.2017 - 01.2019
- Identify HOA's for foreclosed properties.
- Collecting and confirming contact information of HOA's and property management companies.
- Curing Liens on properties that hold a reverse Mortgage.
- Reaching out to attorneys requesting payoffs for outstanding assessments that include late fees, interest, legal fees, and recording fees.
- Breaking down payoffs and ledgers Bringing accounts current by submitting requests and issuing payments via check to the attorneys to ensure liens get properly released.
- Forwarding any received payoffs from attorneys to the appropriate party if the properties have foreclosed.
Credit Card Specialist II
JP Morgan Chase
Lake Mary, Fl
01.2014 - 01.2017
- Taking inbound customer calls for servicing client credit card accounts
- Using effective verbal and written communication with both external and internal customers.
- Document customer account activities thoroughly and concisely Engage in interactive dialogue with customers through active listening.
- Using effective problem solving skills by approaching problems logically and with good judgment to ensure the appropriate customer outcome.
- Making appropriate decisions on behalf of the customer quickly and effectively.
- Effectively prioritize work to ensure efficiency and conduct research as needed.
- Determine customer needs and provide appropriate solutions through relationship building Processing balance transfers, credit line adjustments, payments and conduct research as needed.
Customer Service and Sales
Frontier Communication
Deland, Fl
01.2011 - 01.2012
- Answered inbound calls
- Accepted internet chats
- Billing and payments Payment Arrangements Upselling and upgrading accounts for internet service and Dish TV
- Achieved sales goals by promoting cable tc, phone, and internet
- Enrolling clients by explaining programs and services to interested individuals.
Education
Associate of Science - Business
Columbia Southern University
Orange Beach, AL04.2021
No Degree - 6-20 License
Adjuster Pro
No Degree - Notary Public
NNA
GED -
Daytona State College
Daytona Beach, FL05.2010
Skills
- Personal, casualty and property loss
- Legal proceedings knowledge
- Automobile claims specialist
- Policy investigations
- Advanced computer skills
Timeline
Loan Signing Agent
Notary Docs
01.2020 - 01.2021
Licensed Claims Adjuster
Farmers Insurance Exchange
01.2019 - Current
Customer Service Associate
Farmers Insurance
01.2019 - 01.2019
Account Specialist
Precedent Management LLC
01.2017 - 01.2019
Credit Card Specialist II
JP Morgan Chase
01.2014 - 01.2017
Customer Service and Sales
Frontier Communication
01.2011 - 01.2012
GED -
Daytona State College
No Degree - Notary Public
NNA
No Degree - 6-20 License
Adjuster Pro
Associate of Science - Business
Columbia Southern University