JUANITA MCAFEE
Lanett,AL
Summary
Resourceful Licensed Claims Adjuster with a knack for productivity and efficiently completing tasks. Specialize in claim investigation, damage assessment, and negotiation, ensuring thorough and fair resolutions. Excel in communication, problem-solving, and organizational skills, contributing to streamlined claims processing and customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Claims Adjuster
Geico
Macon, GA
01.2023 - 10.2024
- Conducted interviews with claimants, witnesses, medical providers, attorneys., as needed for investigation of the claim.
- Investigated and evaluated insurance claims to determine valid coverage, liability, and damages.
- Analyzed complex documents including contracts, medical records, legal documents, and other pertinent materials to determine benefit eligibility.
- Researched applicable laws in order to accurately adjust claims within regulatory guidelines.
- Interpreted policy language to evaluate claim exposures and develop appropriate resolutions.
Collections Agent
ADT Security
Warner Robins, GA
12.2019 - 01.2023
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
Customer Service Representative
Verizon
Warner Robins, GA
03.2015 - 11.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Manchester High School
Manchester, GASkills
- Casualty and property loss
- Claims Processing
- Claims Investigation
- Positive and professional
- Building rapport
- De-Escalation Techniques
- Collections regulatory guidelines
- Repayment negotiations
- Repayment plan structuring
- Billing and collections best practices
Certification
Adjuster Casualty & Adjuster Property License
Timeline
Licensed Claims Adjuster
Geico
01.2023 - 10.2024
Collections Agent
ADT Security
12.2019 - 01.2023
Customer Service Representative
Verizon
03.2015 - 11.2019
High School Diploma -
Manchester High School