Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JUANITA MCAFEE

Manchester,GA

Summary

Seasoned Licensed Claims Adjuster with a proven track record at Geico, adept in claims investigation and exhibiting exceptional empathy and compassionate care. Skilled in multitasking and active listening, I excel in turning challenging situations into positive outcomes, significantly enhancing customer satisfaction and streamlining the claims process.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Claims Adjuster

Geico
Macon, GA
01.2023 - 10.2024
  • Conducted interviews with claimants, witnesses, medical providers, attorneys., as needed for investigation of the claim.
  • Investigated and evaluated insurance claims to determine valid coverage, liability, and damages.
  • Analyzed complex documents including contracts, medical records, legal documents, and other pertinent materials to determine benefit eligibility.
  • Interpreted policy language to evaluate claim exposures and develop appropriate resolutions.

Collections Agent

ADT Security
Warner Robins, GA
12.2019 - 01.2023
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.

Customer Service Representative

Omni Interactions
Warner Robins, GA
02.2016 - 11.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Manchester High School
Manchester, GA

Skills

  • Casualty and Property loss
  • Claims Investigation
  • Positive and professional
  • Building rapport
  • De-Escalation Techniques
  • Collections regulatory guidelines
  • Repayment negotiations
  • Empathy and Compassionate Care
  • Multitasking
  • Active Listening and Communication

Certification

Adjuster Casualty & Adjuster Property License

Timeline

Licensed Claims Adjuster

Geico
01.2023 - 10.2024

Collections Agent

ADT Security
12.2019 - 01.2023

Customer Service Representative

Omni Interactions
02.2016 - 11.2019

High School Diploma -

Manchester High School
JUANITA MCAFEE