Summary
Overview
Work History
Education
Skills
Timeline
ACTIVITIES
Generic

TRACY MONCRIEF

CHANDLER,AZ

Summary

Mission-driven professional eager to utilize my expertise while collaborating toward a mutual objective of promptly meeting client needs. Track record of problem-solving in fast-paced settings and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

36
36
years of professional experience

Work History

Senior Customer Service and Home Solutions Associate

Mr. Cooper Group
04.2021 - 09.2025
  • Answer inbound/outbound calls address customer inquiries; provide general mortgage information such as interest rates and loan terms; offer payment options to avoid foreclosure as well as consequences of overdue payments; process payments; assist with escrow items; guide customers through online platforms; troubleshoot issues; express empathy to settle conflict or file complaints; escalate/deescalate complex cases

Technical Dept. Associate

Entergy Corporation
06.2003 - 08.2020
  • Answer inbound calls addressing customer inquiries; create computer technical master data to install electricity for new construction of residential and small business properties; billing and payment inquiries; report outages and emergencies; issue work orders, i.e. tree trim, outside lighting; express empathy to settle conflict or file complaints; escalate/deescalate complex cases

Registration Specialist II

University of Mississippi Medical Center
10.1994 - 01.2003
  • Greet/register patients for clinics; ER registration coverage; schedule appointments; process payments, document insurance

Assistant Teacher

Jackson Public School District
08.1989 - 05.1992
  • Small group classroom activities and games while providing extra attention to students struggling with courses; logged attendance; oversaw students in classroom; supervised recess and lunch; occasional bus duty




Education

Certified Senior Secretary -

USA Training Academy
Jackson, MS
01.1990

Elementary Education - undefined

Jackson State University
Jackson, MS
05.1986

Early Childhood Education - undefined

Copiah Lincoln Jr. College
Wesson, MS
08.1982

Skills

  • Two decades of customer service experience
  • Proficient in Microsoft productivity tools
  • Strong attention to detail
  • Strategic issue resolution
  • Professional demeanor

Timeline

Senior Customer Service and Home Solutions Associate

Mr. Cooper Group
04.2021 - 09.2025

Technical Dept. Associate

Entergy Corporation
06.2003 - 08.2020

Registration Specialist II

University of Mississippi Medical Center
10.1994 - 01.2003

Assistant Teacher

Jackson Public School District
08.1989 - 05.1992

Elementary Education - undefined

Jackson State University

Early Childhood Education - undefined

Copiah Lincoln Jr. College

Certified Senior Secretary -

USA Training Academy

ACTIVITIES

Volunteer-Matthews Crossing Food Bank, Chandler, AZ; Mississippi Food Network; 5k Walk Breast Cancer Awareness