TRACY MONCRIEF
CHANDLER,AZ
Summary
Mission-driven professional eager to utilize my expertise while collaborating toward a mutual objective of promptly meeting client needs. Track record of problem-solving in fast-paced settings and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
36
36
years of professional experience
Work History
Senior Customer Service and Home Solutions Associate
Mr. Cooper Group
04.2021 - 09.2025
- Answer inbound/outbound calls address customer inquiries; provide general mortgage information such as interest rates and loan terms; offer payment options to avoid foreclosure as well as consequences of overdue payments; process payments; assist with escrow items; guide customers through online platforms; troubleshoot issues; express empathy to settle conflict or file complaints; escalate/deescalate complex cases
Technical Dept. Associate
Entergy Corporation
06.2003 - 08.2020
- Answer inbound calls addressing customer inquiries; create computer technical master data to install electricity for new construction of residential and small business properties; billing and payment inquiries; report outages and emergencies; issue work orders, i.e. tree trim, outside lighting; express empathy to settle conflict or file complaints; escalate/deescalate complex cases
Registration Specialist II
University of Mississippi Medical Center
10.1994 - 01.2003
- Greet/register patients for clinics; ER registration coverage; schedule appointments; process payments, document insurance
Assistant Teacher
Jackson Public School District
08.1989 - 05.1992
- Small group classroom activities and games while providing extra attention to students struggling with courses; logged attendance; oversaw students in classroom; supervised recess and lunch; occasional bus duty
Education
Certified Senior Secretary -
USA Training Academy
Jackson, MS01.1990
Elementary Education - undefined
Jackson State University
Jackson, MS05.1986
Early Childhood Education - undefined
Copiah Lincoln Jr. College
Wesson, MS08.1982
Skills
- Two decades of customer service experience
- Proficient in Microsoft productivity tools
- Strong attention to detail
- Strategic issue resolution
- Professional demeanor
Timeline
Senior Customer Service and Home Solutions Associate
Mr. Cooper Group
04.2021 - 09.2025
Technical Dept. Associate
Entergy Corporation
06.2003 - 08.2020
Registration Specialist II
University of Mississippi Medical Center
10.1994 - 01.2003
Assistant Teacher
Jackson Public School District
08.1989 - 05.1992
Elementary Education - undefined
Jackson State University
Early Childhood Education - undefined
Copiah Lincoln Jr. College
Certified Senior Secretary -
USA Training Academy
ACTIVITIES
Volunteer-Matthews Crossing Food Bank, Chandler, AZ; Mississippi Food Network; 5k Walk Breast Cancer Awareness