Tracy Moreira
Sanbornton,NH
Summary
Dedicated operations leader skilled in effective communication and cash handling. Successfully supervised teams to maintain exceptional customer service levels and executed visual merchandising strategies to improve store appeal and customer engagement.
Overview
6
6
years of professional experience
Work History
Ops Manager
Dollar Tree Stores
Reading, Massachusetts
03.2024 - 09.2025
- Managed daily operations and ensured efficient store functionality.
- Supervised staff to maintain high customer service standards.
- Coordinated inventory management and restocking processes effectively.
- Trained new employees on operational policies and store systems.
- Monitored compliance with safety and cleanliness standards regularly.
- Assisted in scheduling staff shifts to optimize coverage needs.
- Managed multiple projects simultaneously while adhering to tight deadlines and budgets.
- Addressed customer concerns with suitable solutions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Dollar Tree Stores
Woburn, Massachusetts
04.2021 - 03.2024
- Trained new employees on store policies and customer service standards.
- Ensured compliance with safety and sanitation guidelines in-store.
- Coordinated merchandise displays to enhance customer shopping experience.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Conducted regular audits of inventory levels and sales trends.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cashier
Dollar Tree Stores
North Reading, Massachusetts
11.2019 - 03.2021
- Processed customer transactions efficiently and accurately at Dollar Tree Stores.
- Managed cash register operations and balanced drawers at the end of shifts.
- Assisted customers in locating products and answering questions promptly.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled merchandise returns and exchanges in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Applied Science - Accounting
Newbury College
Revere, MA05-1995
High School Diploma -
Stoneham High School
Stoneham06-1980
Skills
- Employee training
- Customer service
- Cash handling
- Visual merchandising
- Staff scheduling
- Effective communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Ops Manager
Dollar Tree Stores
03.2024 - 09.2025
Assistant Store Manager
Dollar Tree Stores
04.2021 - 03.2024
Cashier
Dollar Tree Stores
11.2019 - 03.2021
Associate of Applied Science - Accounting
Newbury College
High School Diploma -
Stoneham High School