Tracy Mummert
York,PA
Summary
Dedicated results driven professional offering expertise in building partnerships, retaining key accounts and growing revenue. Strong professional with proficiency in influencing decision-makers, networking and devising successful strategies. Collaborative and strategic team leader with solid background in customer relationship management. Proven track record of driving revenue growth, delivering value and ensuring the continued success of myself and key partners.
Overview
27
27
years of professional experience
1
1
Certification
Work History
National Accounts Contract Manager
Grainger Industrial Supply
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment providing guidance and support.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information, evaluated solution and made decisions.
- Organized and detail-oriented with a strong work ethic.
Manufacturing Account Manager
Grainger Industrial Supply
01.2010 - 05.2024
- Created and executed business plans to successfully grow and exceed revenue year over year on account base of $3-4 million.
- Built solid relationships with customers based on trust and delivering solutions to fuel success.
- Built solid relationships with supplier partners to understand solutions for customers.
- Strong communication and interpersonal skills, fostering productive relationships with customers, suppliers, and internal partners.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating documented value and favorable return on investment.
- Presented professional image consistent with company's brand values.
- Mentored 6 new employees.
- 2014 President's Club
- 2013 Annual Achiever
- 2012 Annual Achiever
- Extensive experience in managing large-scale and complex accounts.
- Developed profound understanding of Grainger's products and services, as well as unique needs of customers.
Account Manager I
Grainger Industrial Supply
01.2007 - 01.2010
- Managed and grew territory of roughly 50 customers and $2.5 million in revenue profitably year over year, exceeding sales plan.
- Offered relevant solutions solving customer challenges.
- Educated customers on new Grainger offerings.
- Built relationships on trust and focused on contact expansion.
Account Manager II
Grainger Industrial Supply
09.2002 - 01.2007
- Managed and grew territory of 100 customers and $2 million in revenue profitably year over year, exceeding sales plan.
- Focused on educating customers on all product categories Grainger offered, next day availability and making it easy to do business with Grainger.
- Built relationships on trust and focused on contact expansion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Associate
Grainger Industrial Supply
09.1997 - 09.2002
- Responsibility for taking customer calls, placing orders, resolving issues, answering questions and making product recommendations.
- Managed 80 customer interactions each day.
- Engaged customers to build rapport and loyalty.
- Ensuring Grainger is customers first choice for all MRO needs.
Education
Associate of Science - Business Administration And Management
Pennsylvania State University
Skills
- Business Development, Strategy and Planning
- Relationship Building
- Financial Analysis
- Excellent Communication Skills
- Problem Solving
- Persuasive Communication
- Cross-Functional Collaboration
- Time Management
- Communication and Presentation
Certification
Business Analysis Certificate
Penn State University March 2017
Timeline
National Accounts Contract Manager
Grainger Industrial Supply
05.2024 - Current
Manufacturing Account Manager
Grainger Industrial Supply
01.2010 - 05.2024
Account Manager I
Grainger Industrial Supply
01.2007 - 01.2010
Account Manager II
Grainger Industrial Supply
09.2002 - 01.2007
Sales Associate
Grainger Industrial Supply
09.1997 - 09.2002
Associate of Science - Business Administration And Management
Pennsylvania State University
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