Tracy Napier
London,KY
Summary
Experienced mental health coordinator skilled in care coordination, confidential documentation, and crisis intervention. Known for clear communication, empathy, and attention to detail while supporting patients, families, and behavioral health teams.
Overview
7
7
years of professional experience
Work History
Front Office Mental Health Coordinator
Horizon Health
London, KY
09.2019 - Current
- Coordinated behavioral health services across Horizon Health patient care teams.
- Scheduled assessments, follow-ups, and referrals for mental health clients.
- Maintained confidential clinical records in Horizon Health electronic health systems.
- Monitored client needs and escalated safety concerns to supervisors.
- Communicated appointment changes and resource options to patients and families.
- Provided emotional support during difficult times for both patients and family members.
- Identified warning signs of potential mental health crises among clients and provided appropriate interventions.
- Ensured that all clinical documentation is completed accurately according to relevant regulations.
- Provided guidance and support to clients on their journey towards recovery.
- Served as an advocate for patient rights while also remaining compliant with organizational protocols.
- Provided crisis intervention services for individuals experiencing a mental health emergency situation.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Referred clients to external resources for additional support.
Education
High School Diploma -
Leslie County High
Hyden, KY05-1988
Skills
- Electronic health records management
- Behavioral health scheduling
- HIPAA compliance
- Crisis intervention strategies
- Clinical documentation practices
- Care coordination
References
References available upon request.
Timeline
Front Office Mental Health Coordinator
Horizon Health
09.2019 - Current
High School Diploma -
Leslie County High