Tracy Natukunda
Maple Shade Township
Summary
Driven and disciplined, I leveraged my strong teamwork and quality control skills at Amazon and Emuro Transport Llc to enhance operational efficiency and customer satisfaction. Excelling in high-stress situations, I significantly reduced order processing times and resolved customer complaints, fostering loyalty and repeat business. My expertise in packaging and labeling, combined with a proactive approach, consistently improves workplace productivity and service excellence.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Amazon
04.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Customer Service Representative
Emuro Transport Llc
01.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Social Psychology
Camden County College
Blackwood, NJ05-2026
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Quality control
Timeline
Warehouse Worker
Amazon
04.2024 - Current
Customer Service Representative
Emuro Transport Llc
01.2022 - 01.2024
Associate of Applied Science - Social Psychology
Camden County College
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