Tracy Olah
Livonia,MI
Summary
Professional ready to contribute to organizational success with strong operational and administrative skills. History of delivering impactful support and fostering team collaboration to meet dynamic needs. Reliable and adaptable, with focus on effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Serve Staff
CJ's Brewing Company
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Staying attentive to needs of guests in dining area.
Member Experience Associate
YMCA of Metropolitan Detroit
09.2017 - 06.2023
- Welcomes members by greeting them, in person or on the telephone; answering questions and directing calls
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Day Camp Counselor
Livonia Family YMCA
05.2018 - 09.2018
- Implementing core values into each lesson and being responsible for the safety of each child.
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
- Developed strong relationships with parents, providing regular updates on their child''s progress and addressing any concerns.
Education
Bachelor of Arts - Psychology
University of Michigan-Dearborn
Dearborn, MI04.2024
Associates of Liberal Arts -
Schoolcraft
Livonia, MI05.2021
Highschool Diploma -
Canton High School
Canton, MI06.2016
Skills
- Organized, enthusiastic, and have the ability to work under pressure; able to handle stressful situations
- Friendly, can communicate effectively based on a given situation
- Computer and technology experience
- First Aid, AED, and CPR certified
Customer relations skills
Exceptional customer service
Timeline
Serve Staff
CJ's Brewing Company
06.2023 - Current
Day Camp Counselor
Livonia Family YMCA
05.2018 - 09.2018
Member Experience Associate
YMCA of Metropolitan Detroit
09.2017 - 06.2023
Associates of Liberal Arts -
Schoolcraft
Highschool Diploma -
Canton High School
Bachelor of Arts - Psychology
University of Michigan-Dearborn
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