Ty'Keria Smith
Stone Mountain,United States
Summary
Front-Desk Receptionist with over three years of experience specializing in customer service, showcasing strong problem-solving abilities and proficiency in Microsoft Office. Known for maintaining high standards of cleanliness and organization at the reception, enhancing visitor satisfaction through efficient check-ins and prompt assistance. Adept at fostering teamwork and implementing strategic inventory management to optimize store operations and customer engagement. Dedicated individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front-Desk Receptionist
Georgia State University
08.2022 - Current
- Efficiently manage reception area, ensuring cleanliness and organization
- Streamline student check-ins, ensuring efficient tutoring session starts
- Oversee daily maintenance of reception, enhancing visitor satisfaction
- Eagerly assist visitors, providing directions and answering inquiries promptly
- Facilitate team coordination, contributing to a collaborative work environment
- Implement cleanliness protocols for desks and boards, maintaining optimal work space
- Provide timely assistance and direction to enhance visitor experience.
Summer Intern in the District Attorney Office
Douglas County Courthouse
06.2024 - 08.2024
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Participated in monthly meetings with a variety of investigators, assistant district attorney, and many other staff members.
- Gained valuable industry knowledge from different court appearances such as civil court, drug court, calender call, motion hearings, etc.
- Produced Excel spreadsheets and updates with latest information.
- Helped draft a case with an assistant district attorney.
- Sorted and organized files, spreadsheets, and reports in the juvenile unit.
Cap2 Stocking/Unloading
Walmart
05.2023 - 10.2023
- Enhanced store efficiency by optimizing inventory flow and space utilization
- Ensured accurate stock levels and product placement, reducing discrepancies
- Cultivated a team-centric environment to streamline merchandise handling processes
- Eagerly adapted to dynamic store needs, boosting department responsiveness
- Implemented strategic goods arrangement, enhancing accessibility and department performance
- Optimized inventory handling, reducing stock discrepancies and enhancing store layout.
FrontEnd
Walmart
05.2021 - 05.2023
- Streamlined checkout process, enhancing customer satisfaction and reducing wait times
- Monitored inventory levels to ensure product availability and prevent shortages
- Trained new employees, fostering a team-oriented environment and improving service efficiency
- Implemented new payment solutions that increased transaction speed by 20%
- Developed a customer feedback system that improved service delivery and customer engagement
- Optimized front-end operations, slashing customer wait time and boosting satisfaction
- Ensured inventory accuracy, preventing shortages and maintaining product flow.
Cashier
Sonic Drive-in
04.2020 - 05.2021
- Greeted customers through the mic and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in the backroom.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Georgia State University
Downtown Atlanta, GA05.2026
High School Diploma -
Swainsboro High School
Swainsboro, GA05.2022
Dual Enrollment/ Intro. To CRJU Certificate -
Southeastern Technical College
Swainsboro, GA08.2021
Skills
- Microsoft Office Word 2016 Certification
- Microsoft Office Excel 2016 Certification
- Microsoft Office PowerPoint 2016 Certification
- Criminal Justice Certificate 2021
- Customer Service Skills
- Communication Skills
- Time Management Skills
- Punctual
- Dependable
- People Skills
- Problem Solving
- Computer Skills
- Attention to detail
- Flexible
- Teamwork Skills in typing with minimal errors
- Ability to handle difficult and stressful situations with professional composure
- Ability to establish and maintain a good relationship with fellow employees
- Ability to complete cash transactions accurately
- Ability to work under pressure and meet close deadlines
- Assistant Highly Organized
- Ability to physical workload
- Clean Driving Record
- Loading and Unloading
- Basic Keyboard skills (45 WPM)
- Ability to work in a private, quiet, and distraction-free space
- Ability to sit or stand for long hours
- Scheduling
- Answering phone calls and checking voicemails
- Making appointment reminders via phone calls
- Administrative Skills
- Scheduling appointments
Accomplishments
Deans list Fall 2022 at Georgia State University
Presidents list Spring 2023 at Georgia State University
Deans list Fall 2023 at Georgia State University
Deans list Spring 2024 at Georgia State University
Timeline
Summer Intern in the District Attorney Office
Douglas County Courthouse
06.2024 - 08.2024
Cap2 Stocking/Unloading
Walmart
05.2023 - 10.2023
Front-Desk Receptionist
Georgia State University
08.2022 - Current
FrontEnd
Walmart
05.2021 - 05.2023
Cashier
Sonic Drive-in
04.2020 - 05.2021
Georgia State University
High School Diploma -
Swainsboro High School
Dual Enrollment/ Intro. To CRJU Certificate -
Southeastern Technical College
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