Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Olson

Cross Lake,MN

Summary

Dynamic Staffing Scheduling Specialist with a proven track record at CRMC, adept at optimizing workforce utilization and enhancing team productivity. Skilled in documentation and scheduling, I foster strong relationships while reducing overtime costs through effective workload distribution. My proactive approach and critical thinking skills ensure seamless operations in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Staffing Scheduling Specialist

CRMC
03.2019 - 09.2024
  • Acted as first point of contact for nurses and support staff schedules for over 30 employees
  • Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
  • Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
  • Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
  • Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
  • Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
  • Improved scheduling efficiency by streamlining processes and implementing new software tools.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Handled assignments independently with good judgement and critical thinking skills.

Ward Secretary

CRMC
09.2018 - 03.2019
  • Worked with over 15 nurses and support staff daily.
  • Increased efficiency inpatient admissions by proactively gathering necessary information and documentation prior to their arrival at the ward.
  • Maintained a well-organized and accurate filing system for confidential patient records, ensuring easy access for healthcare providers.
  • Supported medical staff during emergencies by promptly alerting relevant personnel and providing necessary assistance as needed.
  • Promoted a positive work environment by fostering respectful relationships with colleagues, patients, and their families.
  • Ensured continuity of care by effectively communicating shift changes, outstanding tasks, and important updates during handover meetings.
  • Streamlined daily operations by promptly answering phone calls, directing inquiries, and taking messages on behalf of the medical team.
  • Demonstrated adaptability when asked to cover shifts at short notice or provide support in other areas of the hospital as needed due to staffing shortages or increased patient volume.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

General Surgery Secretary

CRMC
09.2011 - 04.2018
  • Managed clinic and surgery schedules for over 5 physicians.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

High School Diploma -

Columbia Heights High School
Columbia Heights, MN
06-1993

Skills

  • Scheduling for General Surgery, ENT, Ambulatory clinic
  • Teamwork and collaboration
  • Workflow optimization
  • Strong work ethic
  • Customer service
  • Problem-solving
  • Effective multitasking
  • Critical thinking
  • Patient scheduling
  • Patient registration
  • Data entry
  • Insurance verification
  • Schedule management
  • Call management
  • Telephone etiquette
  • Timesheet management
  • Production schedules
  • Client-specific scheduling
  • Schedule verification
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Dependability
  • Customer satisfaction
  • Organizational skills
  • Reliable and punctual
  • Telephone and email etiquette
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Customer and client relations
  • Verbal and written communication
  • Call answering and routing
  • Decision-making
  • Verbal communication
  • Relationship building
  • Office administration
  • Microsoft office
  • Computer proficiency
  • Scheduling appointments
  • Task prioritization
  • Documentation skills
  • Strong communication between patients and medical staff
  • Some Prior Authorization for surgical services
  • Customer relations

Timeline

Staffing Scheduling Specialist

CRMC
03.2019 - 09.2024

Ward Secretary

CRMC
09.2018 - 03.2019

General Surgery Secretary

CRMC
09.2011 - 04.2018

High School Diploma -

Columbia Heights High School

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Tracy Olson