Tracy Osorno-Hassan
SARATOGA SPRINGS,NY
Summary
Professional therapist with strong expertise in delivering therapeutic and relaxing massage treatments. Known for ability to tailor sessions to clients' needs, ensuring optimal results and improved well-being. Strong team player with collaborative approach, adapting seamlessly to changing requirements. Skilled in various techniques including Swedish, deep tissue, and sports massage, with focus on client satisfaction and holistic health.
Overview
24
24
years of professional experience
Work History
Licensed Massage Therapist
Sacred Spa and Wellness
Schuylerville, NY
04.2022 - Current
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
Licensed Massage Therapist
Self-employed
376 Broadway, Suite L5, Saratoga Springs, NY 12866
03.2001 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up.
Education
Master of Science - Acupuncture And Chinese Medicine
Pacific College of Health And Science
New York, NY11-2028
License For Massage Therapy - Massage Therapy
CNW SCHOOL OF MASSAGE THERAPY
Albany, NY11-2000
Bachelor of Science - Biology
SUNY At Albany
Albany, NY01-1994
Skills
- Deep tissue massage
- Therapeutic Massage
- Myofascial Release Techniques
- Integrity in Professional Practice
- Trigger Point Therapy
- Craniosacral Therapy Techniques
- Hot Stone Massage
- Administrative procedures
- Swedish massage
- Shiatsu technique
- Human Anatomy Expertise
- Advanced Understanding of Body Mechanics
- Body Treatment Administration
- Client assessment
- Customer service
- Appointment scheduling
- Treatment Planning
- Cupping therapy
- Reflexology techniques
Timeline
Licensed Massage Therapist
Sacred Spa and Wellness
04.2022 - Current
Licensed Massage Therapist
Self-employed
03.2001 - Current
Master of Science - Acupuncture And Chinese Medicine
Pacific College of Health And Science
License For Massage Therapy - Massage Therapy
CNW SCHOOL OF MASSAGE THERAPY
Bachelor of Science - Biology
SUNY At Albany