Tracy Paul
Brooklyn,New York
Summary
To obtain a position as a customer service representative where I can utilize my education, training and skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Madison Security Group Inc
The Bronx, NY
04.2022 - 04.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Customer Service Representative
Printique
Brooklyn, NY
09.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pharmacist Cashier
CVS Pharmacy
Brooklyn, NY
06.2023 - 08.2023
- Managed high volume of customers daily while maintaining excellent customer service and attention to detail.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Cypress Hills Collegiate Preparatory School
Brooklyn, NYSkills
- Patrolling Techniques
- Situational Awareness
- Self-defense tactics
- Fire prevention
- Money Handling
- Basic Math Competence
- Customer Service
- Data Entry
- Computer Proficiency
- Training and mentoring
- Telemarketing expertise
- CRM Software
Certification
- Licensed Security Guard
Timeline
Pharmacist Cashier
CVS Pharmacy
06.2023 - 08.2023
Customer Service Representative
Printique
09.2022 - 12.2023
Unarmed Security Guard
Madison Security Group Inc
04.2022 - 04.2024
High School Diploma -
Cypress Hills Collegiate Preparatory School