Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Paul

Brooklyn,New York

Summary

To obtain a position as a customer service representative where I can utilize my education, training and skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Unarmed Security Guard

Madison Security Group Inc
04.2022 - 04.2024
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.

Customer Service Representative

Printique
09.2022 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Pharmacist Cashier

CVS Pharmacy
06.2023 - 08.2023
  • Managed high volume of customers daily while maintaining excellent customer service and attention to detail.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Cypress Hills Collegiate Preparatory School
Brooklyn, NY

Skills

  • Patrolling Techniques
  • Situational Awareness
  • Self-defense tactics
  • Fire prevention
  • Money Handling
  • Basic Math Competence
  • Customer Service
  • Data Entry
  • Computer Proficiency
  • Training and mentoring
  • Telemarketing expertise
  • CRM Software

Certification

  • Licensed Security Guard

Timeline

Pharmacist Cashier

CVS Pharmacy
06.2023 - 08.2023

Customer Service Representative

Printique
09.2022 - 12.2023

Unarmed Security Guard

Madison Security Group Inc
04.2022 - 04.2024

High School Diploma -

Cypress Hills Collegiate Preparatory School

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Tracy Paul