Tracy Peaden
Melbourne,FL
Summary
Quick-thinking Corporal (retired Law Enforcement of 24 years) skilled in assessing risks and making critical decisions under pressure. Trained in crisis management, defensive tactics and appropriate use of different techniques. Dedicated to minimizing use of force and maximizing positive outcomes.
Personable School Resource Officer (approx. 10 years) with outstanding conflict resolution and community relations skills. Adept at providing guidance to students on a one-on-one basis and collaborating with staff and administration to develop crisis plans. Skilled in law enforcement procedures and mediation techniques.
Overview
22
22
years of professional experience
Work History
Law Enforcement Supervisor
Orange County Sheriff Office
Orlando, FL
08.1996 - 01.2019
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Monitored surveillance cameras and responded to suspicious activity.
- Assisted with crowd control during large events held at the facility.
- Checked for safety hazards and took corrective action when necessary.
- Investigated all reported incidents of theft or vandalism on premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reported safety hazards for remediation response.
- Collaborated with teachers, parents, administrators and other professionals to design interventions that improve student outcomes.
- Conducted assessments of student's behavior, academic performance, and social skills.
- Utilized positive reinforcement strategies such as verbal praise and reward systems to increase desired behaviors.
- Assisted in the development of IEPs for each student by providing input on goals related to behavior management.
- Participated in multi-disciplinary team meetings to discuss progress and plan future actions.
- Coached students in developing adaptive coping skills to manage stressors in their lives.
- Created lesson plans focused on teaching appropriate social interactions among peers.
- Developed referral networks for community resources available for behavioral health services.
- Implemented de-escalation techniques during times of emotional distress or conflict.
- Presented student behavioral data during IEP meetings to determine plan changes and progress.
Education
Associate of Science - Criminal Justice
Columbia College
Orlando, FL08-2012
Skills
- Conflict Resolution
- First Aid/CPR
- Flexible and Adaptable
- Verbal Communication
- Teamwork and Collaboration
- Calm Under Pressure
- Communication
Timeline
Law Enforcement Supervisor
Orange County Sheriff Office
08.1996 - 01.2019
Associate of Science - Criminal Justice
Columbia College
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