Tracy Pedersen
RN
Batavia,IL
Work Preference
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CPR Instructor
American Heart Association, AHA
08.2025 - Current
- Developed and implemented CPR training programs for diverse audiences.
- Delivered engaging instructional sessions, enhancing participant retention of life-saving techniques.
- Evaluated participant performance through practical assessments and provided constructive feedback.
- Collaborated with local organizations to promote awareness of CPR training opportunities.
- Maintained up-to-date knowledge of CPR guidelines and best practices through continuous education.
- Fostered a supportive learning environment, encouraging questions and active participation from attendees.
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
- Evaluated program effectiveness by analyzing participant feedback, making necessary adjustments to enhance course content and instructional methodologies as needed for optimal results.
Registered Nurse
Westchester School District 92.5
08.2023 - Current
- Administered medications and treatments per prescribed protocols to ensure patient safety and comfort.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Collaborated with interdisciplinary teams to create individualized care plans for students' health needs.
- Educated students and staff on health-related topics, promoting wellness and preventive care practices.
- Conducted health screenings and assessments, identifying issues that required further medical attention.
- Assisted in managing school health records, maintaining confidentiality and compliance with regulations.
- Implemented best practices for infection control, contributing to a safe school environment for all students.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Administrative Assistant
Westchester School District
08.2023 - Current
- Developed and implemented filing systems to streamline document retrieval processes within the district.
- Collaborated with faculty to organize events, improving engagement and communication within the school community.
- Mentored new administrative staff on office procedures, fostering a supportive learning environment.
- Oversaw daily office operations, ensuring compliance with district policies and maintaining high service standards.
- Trained colleagues on software tools for document management, enhancing team productivity and collaboration efforts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Registered Nurse
Brightstar Healthcare Agency
04.2020 - 11.2023
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse
SASED
08.2017 - 08.2023
- Trained new nursing staff on procedures and protocols to enhance operational efficiency within the clinic.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Recorded details regarding therapies to keep patient charts updated.
- Educated students and staff on health-related topics, promoting wellness and preventive care practices.
- Collaborated with interdisciplinary teams to create individualized care plans for students' health needs.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Administered medications and treatments per prescribed protocols to ensure patient safety and comfort.
Registered Nurse
Maxim Healthcare
01.2017 - 08.2017
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Assisted in managing school health records, maintaining confidentiality and compliance with regulations.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Daycare Owner/Operator
Self-employeed
09.2015 - 02.2017
- Managed budgeting and financial operations to ensure sustainability of daycare services.
- Developed and implemented daily schedules to enhance children's learning and engagement.
- Established communication channels with parents to foster trust and transparency in care practices.
- Designed age-appropriate educational activities that promote cognitive and social development.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Live-Out Nanny
The Smith Family
02.2008 - 06.2009
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Maintained detailed records of each child''s habits, developmental milestones achieved during my care period.
- Supported families during transitions such as new sibling arrivals or moving homes providing extra care and attention required.
- Administered medications when necessary following parents'' instructions and guidelines closely monitoring any adverse reactions.
- Taught basic life skills such as personal hygiene practices to promote independence among the children under my care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Live-Out Nanny
The Johnson Family
01.2006 - 09.2007
- Developed and implemented daily educational activities promoting child development and learning.
- Ensured safety and well-being of children through vigilant supervision and proactive planning.
- Coordinated schedules, including meals, playdates, and transportation to extracurricular activities.
- Fostered nurturing environment enhancing emotional growth and social skills among children.
- Communicated regularly with parents regarding children's progress and any concerns or changes.
- Adapted quickly to changing family dynamics, providing flexible support as needed during transitions.
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
Sales Associate
Carson Pirie Scott & Co
11.2000 - 07.2002
- Established strong customer relationships through personalized service and effective communication.
- Managed inventory effectively, ensuring accurate stock levels and timely replenishment.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Resolved customer complaints efficiently, fostering satisfaction and loyalty.
- Collaborated with team members to achieve store goals and enhance overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Dunkin Donuts & Baskin Robbins
01.1997 - 09.2000
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained clean and organized checkout area to promote a positive store environment.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Trained new cashiers on register operations and customer service best practices.
- Implemented cash handling procedures to minimize discrepancies and ensure financial accuracy.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Monitored inventory levels at checkout lanes, notifying management of shortages or issues.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Swim Instructor
Carl Sandburg High School
04.1996 - 08.1996
- Developed engaging lesson plans tailored to diverse skill levels and age groups.
- Instructed swimming techniques focusing on safety and efficiency in water.
- Assessed student progress, providing constructive feedback to enhance performance.
- Maintained a safe and welcoming environment for all participants during lessons.
- Collaborated with parents to discuss student development and address concerns.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Education
Associate of Applied Science - Nursing
College of DuPage
Glen Ellyn, IL05-2015
Associate of Applied Science - Psychology
Moraine Valley Community College
Palos Hills05-2010
High School Diploma -
Carl Sandburg High School
Palos Hills, IL05-2000
Skills
- First aid training
- Safety protocols
- Advanced cardiopulmonary resuscitation
- Emergency medical response
- Automated external defibrillator
- Classroom instruction
- Pediatric life support
- Oxygen administration
- Teamwork and collaboration
Computer skills
Data entry
Customer service
Office administration
Administrative support
Microsoft Word
Time management
Microsoft Excel
File organization
Microsoft outlook
Customer and client relations
Filing
Customer relations
Clerical support
Critical thinking
Documentation and recordkeeping
Database entry
Excel spreadsheets
Recordkeeping
Verbal communication
Data organization
Deadline oriented
Records management
Microsoft PowerPoint
Mail handling
Data collection
Spreadsheets
Prioritization
Client relations
Spreadsheet management
Multi-line phone systems
Multi-line phone proficiency
Confidential document control
Medication administration
Direct patient care
Patient assessments
Documentation and charting
Patient education and counseling
Clinical judgment
Patient and family advocacy
Infection control measures
Wound care
Compassion and empathy
Care planning
Professional bedside manner
Licensed RN
Taking vitals
Tracheostomy care
EMR systems
Proper catheter insertion/removal
Emergency response
Insulin medication assistance
Diabetes management
Chronic disease management
ADL assistance
Staff supervision
Diabetes and nutrition education
Emotional awareness
Emergency care
Health screening
Preventive health
Feeding assistance
Seizure management
Accomplishments
- Supervised team of 12 staff members.
Certification
- Certified CPR Instructor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Heart Association
Timeline
CPR Instructor
American Heart Association, AHA
08.2025 - Current
Registered Nurse
Westchester School District 92.5
08.2023 - Current
Administrative Assistant
Westchester School District
08.2023 - Current
Registered Nurse
Brightstar Healthcare Agency
04.2020 - 11.2023
Registered Nurse
SASED
08.2017 - 08.2023
Registered Nurse
Maxim Healthcare
01.2017 - 08.2017
Daycare Owner/Operator
Self-employeed
09.2015 - 02.2017
Live-Out Nanny
The Smith Family
02.2008 - 06.2009
Live-Out Nanny
The Johnson Family
01.2006 - 09.2007
Sales Associate
Carson Pirie Scott & Co
11.2000 - 07.2002
Cashier
Dunkin Donuts & Baskin Robbins
01.1997 - 09.2000
Swim Instructor
Carl Sandburg High School
04.1996 - 08.1996
Associate of Applied Science - Nursing
College of DuPage
Associate of Applied Science - Psychology
Moraine Valley Community College
High School Diploma -
Carl Sandburg High School