Tracy Perkins
Dade City,FL
Summary
Versatile Support Specialist skilled in handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Hardworking, driven and focused on accurately and effectively managing any tasks given. Skilled at organizing information, resolving failures and maintaining records.
Positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
6
6
years of professional experience
Work History
Stockholder Services Processing Support Specialist
Publix Super Markets, Inc.
Lakeland, FL
06.2022 - Current
- Maintained and Entered Stockholder information with accuracy and efficiency.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Customer Service Staff Member
Publix Super Markets, Inc.
Zephyrhills, FL
04.2019 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided premier customer service to all customer concerns to determine root cause of problems in order to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained accuracy while handling cash and monetary services in Back Office while preparing tills for the next day and accounting for sales and profits for the store.
Cashier
Publix Super Markets Inc
Zephyrhills, FL
04.2019 - 10.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Staff Member
Walmart
Zephyrhills, FL
01.2017 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
Education
High School Diploma -
Pasco High School Adult Education
Dade City, FLSkills
- High level of Ambition
- Willingness to accept Constructive Criticism
- Recordkeeping strengths
- Complaint resolution
- Sales expertise
- Technical Support
- Multi-line phone talent
- Professional telephone demeanor
Timeline
Stockholder Services Processing Support Specialist
Publix Super Markets, Inc.
06.2022 - Current
Customer Service Staff Member
Publix Super Markets, Inc.
04.2019 - 06.2022
Cashier
Publix Super Markets Inc
04.2019 - 10.2019
Customer Service Staff Member
Walmart
01.2017 - 01.2019
High School Diploma -
Pasco High School Adult Education
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