Tracy Petersen

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Set and achieved company defined sales goals.Top gross profit performer.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales and leasing leader every month with results.. I also assist with the coaching and

ongoing mentorship of new sales staff, contributing to a positive and inclusive

workforce. Applying my negotiation and marketing skills I improve business operations

and effectively increase productivity and sales figures whilst maintaining strong

professional client relations to encourage loyalty.

• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Started at the bottom in sales and moved to top sales performer ever single month for 15 years.Over achieved every single goal the dealer and chevrolet set for me.Helped bring this dealer from 80 cars a month to over 300 a month.Last 2 years i was training new salespeople monthly how to lead and perform.

• Developed, maintained and utilized diverse client base.
• Built diverse and consistent sales portfolio.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Analyzed service reports to identify areas of improvement.
• Implemented strategies to increase customer service satisfaction ratings.
• Developed customer loyalty programs to increase customer satisfaction.

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Completed customer orders and warranty services according to manufacturer specifications.
• Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Maintained accurate records of time and materials required to perform repairs and service.