Tracy Phan
Anaheim,CA
Summary
Respectful Clinical Operations Manager with extensive knowledge of health care administration and clinical philosophy. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure. Seeking leverage into healthcare business studies in expanding in the healthcare industry and apply what I learned in life to grow and excel in the company.
Overview
8
8
years of professional experience
Work History
Clinical Operations Manager
Virtue Medical Group
Huntington Beach, CA
09.2019 - Current
- Complete day-by-day tasks and operations
- Oversees and directs the activities of a medical and healthcare facility
- Manage multiple medical clinics
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Supervision of office staff to achieve maximum productivity and expense control
- Develop procedures and policies for administrative functions
- Knowledge of ICD-9 and CPT Codes
- Contacted physician offices for procedures and medication authorizations as needed
- Extensive Medicare and commercial insurance experience
Retail Sales Associate
Foot Locker Inc
Costa Mesa, CA
01.2016 - 04.2019
- Greeted and offered assistance to customers that walk in the store
- Applied strong problem-solving and interpersonal skills to resolve customer complaints
- Helped customers identify products of their specifications and needs
- Provided every customer with professional and polite support in sales and services
- Inventory management and improvement
- Kept up-to-date on social media and product knowledge
- Processed merchandise for sales floor by displaying and marking products with codes and accurate pricing.
Seasonal Sales Representative
Bloomingdale's Gucci
Costa Mesa, CA
11.2015 - 12.2015
- Assisted clients during selection process and helped choose perfect products to meet the clients' needs
- Established professional client relationships by identifying their needs and providing information regarding products
- Developed professional communication and interpersonal skills
Receptionist
Friday's Nails
Long Beach, CA
02.2014 - 06.2015
- Welcomed clients upon entrance, answered directed questions or appointments to personnel
- Developed a system to keep track of customers' data to send them promotions, increase customer retention, and data which led to higher foot traffic and sales
- Organized and updated daily/weekly scheduled appointments based on specific staff's availability
- Kept reception area clean and organized to provide clients with a positive first impression
- Answered calls and took messages for appointments.
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA06.2021
Associate - Arts in Business Administration
Cypress College
08.2018
High School Diploma - undefined
Pacifica High School
2015
Skills
- Communication
- Customer Service
- Business development
- Operations Management
- Strategic planning
- Team management
- Sales management
- Microsoft Office "Word, PowerPoint, Excel"
- Organization and efficiency
- Teamwork
Certification
Languages
English
Full Professional
Vietnamese
Timeline
Clinical Operations Manager
Virtue Medical Group
09.2019 - Current
Retail Sales Associate
Foot Locker Inc
01.2016 - 04.2019
Seasonal Sales Representative
Bloomingdale's Gucci
11.2015 - 12.2015
Receptionist
Friday's Nails
02.2014 - 06.2015
Bachelor of Arts - Business Administration
California State University - Fullerton
Associate - Arts in Business Administration
Cypress College
High School Diploma - undefined
Pacifica High School
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