Tracy Porter
Cuyahoga Falls,United States
Summary
Dynamic healthcare leader with a proven track record excelling in strategic planning and quality improvement. Spearheaded initiatives that achieved a 30% reduction in serious safety incidents. Expertise in compliance and performance analysis, coupled with strong cross-functional collaboration skills, drives impactful patient safety and operational excellence. Results-driven System Director known for highly productive and efficient task completion. Skilled in strategic planning, IT infrastructure development, and team leadership. Excel in problem-solving, adaptability, and communication to navigate complex organizational challenges and drive system improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
SYSTEM DIRECTOR, WORKPLACE VIOLENCE PREVENTION
THE METROHEALTH SYSTEM
Cleveland, OH
04.2025 - Current
- Lead system-wide WPV initiatives aligned with Joint Commission and CMS standards and House Bill 452.
- Chair multidisciplinary WPV Committee; develop training, policies, and mitigation strategies.
- Developed process for WPV incident tracking, severity rating, triage, and cause analysis review.
- Collaborate across multidisciplinary leadership for employee support and program governance.
- Created dashboards to analyze program performance.
- Led worksite assessments to proactively identify safety and security risks and guide data-driven improvements.
DIRECTOR, SAFETY | QUALITY | PATIENT EXPERIENCE
CLEVELAND CLINIC SOUTH POINTE HOSPITAL
Warrensville Hts, OH
02.2020 - 09.2024
- Led strategic quality plan driving improvement in patient safety and care quality including increased performance in Leapfrog Safety Grade and CMS Star Rating.
- Prioritized cross-functional teams’ development to drive continuous improvement initiatives, achieving a 30% reduction in serious safety incidents and increase of 20% in near-miss reporting.
MEDICAL STAFF PEER REVIEW MANAGER
AKRON CHILDREN'S HOSPITAL
Akron, OH
01.2016 - 02.2020
- Led peer review program redesign; recognized as best practice by Joint Commission.
- Implemented OPPE/FPPE software; increased provider engagement by 50%.
- Unified peer review standards across specialties; managed daily operations and five-member team.
MEDICAL STAFF PEER REVIEW SPECIALIST
AKRON CHILDREN'S HOSPITAL
Akron, OH
10.2012 - 01.2016
- Developed department-wide peer review workflows with a focus on regulatory compliance.
- Created clinical evaluation tools to strengthen accountability and continuous improvement.
PEDIATRIC RENAL TRANSPLANT COORDINATOR
AKRON CHILDREN'S HOSPITAL
Akron, OH
10.2007 - 10.2012
PEDIATRIC RENAL TRANSPLANT COORDINATOR & STAFF RN
CLEVELAND CLINIC
Cleveland, OH
01.2003 - 12.2007
Education
Master of Healthcare Administration -
Ohio University
Athens, OH01.2014
Bachelor of Arts - Bachelor of Science - Nursing
Ohio University
Athens, OH01.2012
Associate of Applied Science - Nursing
Cuyahoga Community College
Cleveland, OH01.2003
Skills
- Strategic planning and leadership
- Quality and safety management
- Compliance and accreditation
- Performance improvement and analysis
- Cross-functional collaboration
- Project and change management
- Policy development
- Incident management
- Data analysis
- Risk assessment
- Workflow optimization
- Team leadership
- Effective communication
- Strategic planning
- Root-cause analysis
- Analytical thinking
- Problem solving
- Patient safety
- Quality improvement
- Regulatory compliance
- Policy writing
Certification
- Certified Professional in Healthcare Quality (CPHQ)
- Ohio Board of Nursing RN-307126 (multi-state)
- Basic Life Support, 2023
Accomplishments
- Aliza Sherman Fund, 2023
- Caregiver Catalyst Grant
- Award, 2022
- Leadership Challenge and
- Academy, 2017
- Green Belt Training, 2015
- Cleveland Clinic Nurse of Year, 2003
Languages
English
Professional
References
References available upon request.
Timeline
SYSTEM DIRECTOR, WORKPLACE VIOLENCE PREVENTION
THE METROHEALTH SYSTEM
04.2025 - Current
DIRECTOR, SAFETY | QUALITY | PATIENT EXPERIENCE
CLEVELAND CLINIC SOUTH POINTE HOSPITAL
02.2020 - 09.2024
MEDICAL STAFF PEER REVIEW MANAGER
AKRON CHILDREN'S HOSPITAL
01.2016 - 02.2020
MEDICAL STAFF PEER REVIEW SPECIALIST
AKRON CHILDREN'S HOSPITAL
10.2012 - 01.2016
PEDIATRIC RENAL TRANSPLANT COORDINATOR
AKRON CHILDREN'S HOSPITAL
10.2007 - 10.2012
PEDIATRIC RENAL TRANSPLANT COORDINATOR & STAFF RN
CLEVELAND CLINIC
01.2003 - 12.2007
Master of Healthcare Administration -
Ohio University
Bachelor of Arts - Bachelor of Science - Nursing
Ohio University
Associate of Applied Science - Nursing
Cuyahoga Community College
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