Tracy Pratt
Chicago,IL
Summary
Overview
8
8
years of professional experience
Work History
Community Health Worker
Phalanx Family Services
10.2020 - Current
- Performed community outreach projects/events, assist at COVID vaccination clinics, organized community-based events and completion of reports/data resulting in 90% or more success rate of vaccines given .
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Support Chicago Public Schools' students with academic and behavioral challenges.
- Experience assisting adolescents in educational settings with development of reading, math, writing skills and corrective behavior.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
Certified Nursing Assistant
Advocate Trinity Hospital
06.2019 - 08.2021
- Delivered compassionate care to patients suffering from acute conditions and injuries and ensure patient comfort
- Supplied quality care to patients in coordination with the licensed nurse, which included monitoring vital signs, administering medication, and maintaining catheters.
- Produced patient updates to nursing supervisor on created documentation on symptoms.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Patient care performed for approximately 15-20 patients per day within multiple departments i.e. pediatrics, geriatrics, telemetry, and emergency room.
Administrative Assistant
Ware Family Realty
01.2017 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors varying 75-80 customer interactions a day.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts -
The Chicago School of Professional Psychology
Chicago, ILParaprofessional Certification -
ISBE
Chicago, IL2024
Associate of Arts in Psychology -
Malcolm X College
Chicago, IL2023
Mental Health First Aid Certificate -
National Council For Mental Wellbeing
Chicago, IL2022
CNA Certification -
Nirvana Institute
Chicago, IL2019
Skills
- Complex Problem Solving
- Reading and Writing Support
- Teamwork
- Organization
- Attention to detail
- Small Group and Individual Assistance
- Proficient communication
- Emotional Support
- Relationship Building
- Documenting
- Leadership
- Behavior Management
Timeline
Community Health Worker
Phalanx Family Services
10.2020 - Current
Certified Nursing Assistant
Advocate Trinity Hospital
06.2019 - 08.2021
Administrative Assistant
Ware Family Realty
01.2017 - 04.2019
Bachelor of Arts -
The Chicago School of Professional Psychology
Paraprofessional Certification -
ISBE
Associate of Arts in Psychology -
Malcolm X College
Mental Health First Aid Certificate -
National Council For Mental Wellbeing
CNA Certification -
Nirvana Institute
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