Overview
Work History
Education
Skills
Timeline
Generic

Tracy Pratt

Chicago,IL

Overview

8
8
years of professional experience

Work History

Community Health Worker

Phalanx Family Services
10.2020 - Current


  • Performed community outreach projects/events, assist at COVID vaccination clinics, organized community-based events and completion of reports/data resulting in 90% or more success rate of vaccines given .
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Support Chicago Public Schools' students with academic and behavioral challenges.
  • Experience assisting adolescents in educational settings with development of reading, math, writing skills and corrective behavior.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.

Certified Nursing Assistant

Advocate Trinity Hospital
06.2019 - 08.2021
  • Delivered compassionate care to patients suffering from acute conditions and injuries and ensure patient comfort
  • Supplied quality care to patients in coordination with the licensed nurse, which included monitoring vital signs, administering medication, and maintaining catheters.
  • Produced patient updates to nursing supervisor on created documentation on symptoms.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Patient care performed for approximately 15-20 patients per day within multiple departments i.e. pediatrics, geriatrics, telemetry, and emergency room.

Administrative Assistant

Ware Family Realty
01.2017 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors varying 75-80 customer interactions a day.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Arts -

The Chicago School of Professional Psychology
Chicago, IL

Paraprofessional Certification -

ISBE
Chicago, IL
2024

Associate of Arts in Psychology -

Malcolm X College
Chicago, IL
2023

Mental Health First Aid Certificate -

National Council For Mental Wellbeing
Chicago, IL
2022

CNA Certification -

Nirvana Institute
Chicago, IL
2019

Skills

  • Complex Problem Solving
  • Reading and Writing Support
  • Teamwork
  • Organization
  • Attention to detail
  • Small Group and Individual Assistance
  • Proficient communication
  • Emotional Support
  • Relationship Building
  • Documenting
  • Leadership
  • Behavior Management

Timeline

Community Health Worker

Phalanx Family Services
10.2020 - Current

Certified Nursing Assistant

Advocate Trinity Hospital
06.2019 - 08.2021

Administrative Assistant

Ware Family Realty
01.2017 - 04.2019

Bachelor of Arts -

The Chicago School of Professional Psychology

Paraprofessional Certification -

ISBE

Associate of Arts in Psychology -

Malcolm X College

Mental Health First Aid Certificate -

National Council For Mental Wellbeing

CNA Certification -

Nirvana Institute

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Tracy Pratt