Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Queme

Queens,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Branch Ambassador

Capital One Bank N.A
Brooklyn, NY
05.2013 - Current
  • Effectively built relationships with both established and potential customers.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Helped customers understand and use mobile applications and online banking.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Staff Scheduler
  • Highly involved in CRA opportunities.
  • Led huddles focused on increasing Team communications and Team building activities.

Education

Associate of Arts - Education

Queensborough Community College of The City University of New York
Oakland Gardens, NY
05.2023

Skills

  • Quick to embrace challenge and changes in priority, providing significant results and high levels of accuracy
  • Able to work well in a team, contributing ideas and cooperating with others to achieve common goals
  • Able to prioritise tasks effectively, ensuring efficient allocation of time and resources to maximise productivity
  • Skilled in decision making, conflict resolution and strategic planning, enabling successful project execution and team efficiency
  • Highly self moivated professional with strong intrinsic drive to exceland achieve results
  • An effective written and verbal communicator, with the ability to convey information clearly and concisely

Timeline

Branch Ambassador

Capital One Bank N.A
05.2013 - Current

Associate of Arts - Education

Queensborough Community College of The City University of New York

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Tracy Queme