wwwyoutubecom/@MsTracyRegina
- Anti-Aging Content Creator
- Skincare
- Makeup
- Hair care
Tracy R. Johnson
Palmetto,GA
Summary
Dynamic team player with over 15 years of customer service and sales experience across diverse roles, including Key Holder, Sales Associate, and Esthetician. Proven track record of professionalism and patience fosters strong relationships with customers, ensuring exceptional care for their needs. Committed to delivering outstanding service while consistently driving sales and enhancing customer satisfaction. Recognized for thriving in both individual and team environments, consistently exceeding expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Associate
LOFT
04.2023 - 04.2024
- Enhanced customer engagement through personalized service and product recommendations.
- Executed promotional sales strategies to increase sales.
- Provided exceptional customer service to enhance shopping experiences and foster repeat business.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
Esthetician (Freelance)
Multiple Beauty Spa's
10.2005 - 09.2023
- Welcomed clients, provided skincare treatments, performed facials, product demo's, lash extensions, lash & brow tinting, face & body waxing; makeup application(s) as requested.
Key Holder
Soft Surroundings
04.2018 - 02.2023
- Greeted numerous customers daily, helped with clothing selections, accessories, cosmetics and skin care products
- Opened & Closed store regularly handled customer inquiries and resolved issues as needed; handled cash, checks and credit transactions daily including returns
- Made routine reminder calls, processed catalog orders and scheduled pickups
- Made outbound sales calls monthly and brought in repeat customers
- Assisted managers with inventory, new monthly store displays and overall store maintenance
- Maintained a good atmosphere and developed relationships with customers while attracting new shoppers.
Sales Associate/Key Holder
DressBarn/CATO Fashions
03.2016 - 04.2018
- Assisted Store Manager with opening and closing the store, handled customer inquiries such as tracking items not easily found or lost and resolved issues as needed
- Handled all cash, checks and credit/debit transactions via cash register, including routine deposits at the bank
- Assisted manager with weekly schedules, supervising sales associates and interviewing new hires
- Greeted and assisted numerous customers daily and developed new relationships.
Education
Esthetician - NJ License/Certification
Capri Institute
Kenilworth, NJ10.2004
undefined
Maryland University College
College Park, MD06.1996
Skills
- Returns and exchanges coordination
- Customer engagement
- Effective telephone communication
- Sales prospecting calls
- Retail merchandising specialist
- Sales proficiency
- Sales enhancement
- Retail operations assistance
- Results driven
- Exceptional customer service
Certification
- Certified Esthetician
- Microdermabrasion
Interests
Timeline
Sales Associate
LOFT
04.2023 - 04.2024
Key Holder
Soft Surroundings
04.2018 - 02.2023
Sales Associate/Key Holder
DressBarn/CATO Fashions
03.2016 - 04.2018
Esthetician (Freelance)
Multiple Beauty Spa's
10.2005 - 09.2023
undefined
Maryland University College
Esthetician - NJ License/Certification
Capri Institute