Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress
Tracy Robinson

Tracy Robinson

Goldsboro,NC

Summary

Seeking a position as a receptionist/office assistant. Motivated individual with several years’ experience working in customer service and healthcare administration, looking to join your local team. I hope to bring my previous experience to this office to assist clients and other staff.

Overview

15
15
years of professional experience

Work History

Waitress

Esperanza’s
01.2022 - 07.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Sales Associate

Michaels Arts & Crafts
10.2016 - 02.2019
  • I worked at Michaels again in a part time position, where I assisted customers on the sales floor, as well as helped out on the registers when needed
  • I also taught classes and helped with events for kids and adults.

Admitting Clerk/Rehab Services

Wayne Memorial Hospital
01.2013 - 10.2016
  • My main duties included registering patients who came in for scheduled and walk-in tests and procedures on a daily basis, as well as lab work from doctors’ offices
  • I transitioned into a position in the Rehab Services department where I also scheduled patients, coordinated with doctors’ offices, and filed insurances.

Customer Experience Manager

Michaels Arts & Crafts
09.2010 - 12.2012
  • Ensured customers had the best experience in our store, as well as helped them locate necessary items for projects and fully understood how to use them
  • I also oversaw employees on nights and weekend shifts, closed down registers and the store at the end of the night, as well as performed demo events and projects for kids and adults.

Head Waitress/Assistant Manager

Andy’s/Hwy 55
05.2007 - 11.2009
  • Management of waitstaff, weekly scheduling, organizing weekly meetings and certain fundraising events
  • Assisting store manager with any necessary tasks.

Education

Psychology - Childhood And Adolescent Behavior

Southern New Hampshire University
Hooksett, NH

Interpreter Education - American Sign Language (ASL)

Wilson Community College
Wilson, NC

Southern Wayne High School
Goldsboro, NC

some college, no degree -

Barton College
Wilson, NC

High School Diploma - College Prep

Rosewood High School
Goldsboro, NC
07.2005

Skills

  • Several years experience working in medical office settings, as well as customer service and management Looking to use my knowledge and skills to assist in day to day tasks as needed

Languages

ASL
Limited Working

Timeline

Waitress

Esperanza’s
01.2022 - 07.2022

Sales Associate

Michaels Arts & Crafts
10.2016 - 02.2019

Admitting Clerk/Rehab Services

Wayne Memorial Hospital
01.2013 - 10.2016

Customer Experience Manager

Michaels Arts & Crafts
09.2010 - 12.2012

Head Waitress/Assistant Manager

Andy’s/Hwy 55
05.2007 - 11.2009

Psychology - Childhood And Adolescent Behavior

Southern New Hampshire University

Interpreter Education - American Sign Language (ASL)

Wilson Community College

Southern Wayne High School

some college, no degree -

Barton College

High School Diploma - College Prep

Rosewood High School

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Tracy Robinson