TRACY SACHS
Atlanta,GA
Summary
Customer-focused healthcare professional with 15+ years of experience working in fast-paced, high-responsibility environments requiring exceptional communication, safety awareness, attention to detail, and calm problem-solving skills. Skilled at assisting diverse populations, managing high-pressure situations, de-escalating conflict, and ensuring comfort and safety for patients and families during emotionally challenging circumstances. Recognized for professionalism, reliability, teamwork, and the ability to remain composed and compassionate while managing multiple priorities simultaneously. Passionate about providing outstanding service and creating positive experiences for the public in dynamic, team-oriented environments.
Overview
4
4
years of professional experience
Work History
Registered Nurse Case Manager
Inspire Hospice and Palliative Care
Atlanta, GA
02.2025 - Current
- Coordinated care for multiple patients while maintaining strict attention to safety, timeliness, and accuracy.
- Served as a primary point of contact for patients and families, providing compassionate customer service and support during stressful situations.
- Managed rapidly changing priorities and responded calmly and professionally to urgent needs and after-hours calls.
- Collaborated with interdisciplinary teams to ensure seamless communication and continuity of care.
- Demonstrated strong conflict resolution and interpersonal skills while working with families, healthcare providers, and facility staff.
- Maintained detailed electronic documentation and ensured compliance with regulatory requirements.
- Built strong relationships through professionalism, empathy, and excellent communication skills.
Registered Nurse – Virtual Nursing Department
Piedmont Healthcare
Atlanta, GA
10.2023 - 04.2024
- Assisted patients remotely with discharge education, medication instructions, and transition planning.
- Communicated clearly and effectively with patients, nurses, and physicians in a fast-paced hospital environment.
- Managed multiple patient interactions simultaneously while maintaining professionalism and attention to detail.
- Provided reassurance and support to patients and families during stressful healthcare situations.
- Ensured timely follow-up and accurate coordination of patient care needs.
Staff Nurse – Pre-Admission Testing & Teaching
Wellstar Cobb Hospital
Austell, GA
03.2023 - 10.2023
- Conducted patient assessments and coordinated pre-surgical preparation in a high-volume hospital setting.
- Ensured accuracy and compliance with medical documentation and surgical protocols.
- Provided clear instructions and excellent customer service to patients experiencing anxiety or stress related to surgery.
- Worked collaboratively with physicians, anesthesia providers, and hospital staff to ensure smooth daily operations.
- Prioritized tasks efficiently while maintaining a calm, professional demeanor.
Staff Nurse – Mason Transplant Clinic
Piedmont Healthcare
Atlanta, GA
08.2022 - 10.2022
- Delivered compassionate care and support to transplant patients in a fast-paced specialty clinic.
- Coordinated communication between multiple departments to improve patient experience and operational efficiency.
- Demonstrated adaptability and professionalism while assisting patients with complex healthcare needs.
- Maintained accurate documentation and followed strict safety procedures.
Staff Nurse – Pre-Admission Testing
Piedmont Hospital
Atlanta, GA
02.2022 - 10.2022
- Conducted detailed patient interviews and assessments while maintaining professionalism and efficiency.
- Educated patients regarding procedures, expectations, and safety protocols.
- Managed scheduling coordination and ensured all pre-operative requirements were completed accurately and on time.
- Worked successfully in a fast-paced environment requiring multitasking, strong organization, and teamwork.
- Provided excellent customer service to patients from diverse backgrounds.
Education
Bachelor of Arts - Sociology & Gerontology
Miami University
Oxford, OHAssociate of Science - Nursing
University of North Georgia
Dahlonega, GA04.2011
Skills
- Exceptional Customer Service
- Safety & Emergency Response
- Conflict Resolution & De-escalation
- Calm Under Pressure
- Fast-Paced Environment Experience
- Strong Communication Skills
- Team Collaboration
- Attention to Detail
- Time Management & Reliability
- Public Interaction & Relationship Building
- Multitasking & Prioritization
- Adaptability & Flexibility
- Professional Appearance & Demeanor
- Regulatory Compliance & Documentation
- Problem Solving & Critical Thinking
ADDITIONAL STRENGTHS
- Experienced working with people from diverse backgrounds and age groups
- Comfortable handling high-pressure situations with professionalism and composure
- Strong passion for helping others and creating positive customer experiences
- Highly dependable, punctual, and adaptable to changing schedules and environments
- Skilled at maintaining professionalism and attention to detail in safety-sensitive settings
Timeline
Registered Nurse Case Manager
Inspire Hospice and Palliative Care
02.2025 - Current
Registered Nurse – Virtual Nursing Department
Piedmont Healthcare
10.2023 - 04.2024
Staff Nurse – Pre-Admission Testing & Teaching
Wellstar Cobb Hospital
03.2023 - 10.2023
Staff Nurse – Mason Transplant Clinic
Piedmont Healthcare
08.2022 - 10.2022
Staff Nurse – Pre-Admission Testing
Piedmont Hospital
02.2022 - 10.2022
Bachelor of Arts - Sociology & Gerontology
Miami University
Associate of Science - Nursing
University of North Georgia