TRACY SANFORD
Customer Service Support
Erie,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work History
Shipping Clerk/Logistics Coordinator Assistant
Bush Industries
Erie, Pennsylvania
08.2021 - Current
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Generated documentation and information required for customer shipments.
- Make sure trailers get loaded with the correct products for shipments
- Contact carriers to pickup shipments
- Delegate work
Entrepreneur
Self-employed
Erie, Pennsylvania
08.2019 - 08.2021
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in health and wellness products
- Sold health and wellness products on Facebook
Class B Driver
Shriver Contract Services
Cowansville, Pennsylvania
09.2018 - 07.2019
- With S, P & Airbrake Endorsements (School bus & Passenger)
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Adhered to tight schedule and met departure and arrival deadlines.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
PC Repair Technician
Independent Consultant
Coventry, Rhode Island
02.2017 - 09.2018
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Rollout Customer Service Associate
ROMACK, INC
Lincoln, Rhode Island
01.2015 - 02.2017
- Preformed Inventory Management through Siebel
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues and clients.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Rollout Customer Service Associate
Insight Global
Lincoln, Rhode Island
03.2014 - 01.2015
- Preformed Inventory Management through Siebel
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues and clients.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
Class B Driver
First Student
Coventry, Rhode Island
01.2014 - 03.2014
- With S & P Endorsements (School bus and Passenger)
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Adhered to tight schedule and met departure and arrival deadlines.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order
Class B Driver
Ocean State Transit
East Greenwich, Rhode Island
09.2009 - 11.2013
- With S, P & Airbrake Endorsements (School bus &Passenger)
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Adhered to tight schedule and met departure and arrival deadlines.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Independent Consultant
Self-employed
East Greenwich, Rhode Island
09.2007 - 09.2009
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Computer Repair Technician
Adecco
Smithfield, Rhode Island
02.2006 - 09.2007
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Documented changes and actions in computer-based tracking system.
- Created accounts and reset passwords.
Computer/Blackberry Repairs Specialist
Providence Equity Partners
Providence, Rhode Island
12.2004 - 01.2006
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up, troubleshoot, repair and upgrade computers and Blackberry's
- Set up video conferences
- Administer quarantined emails and Blackberry accounts
- Order equipment and supplies
- Take care of nightly backups.
Helpdesk Support Technician
Textron Financial
Providence, Rhode Island
08.2002 - 12.2004
- Answered 70-100 incoming calls from customers about technical issue.
- Activated accounts, reset passwords for the network and provide temporary passwords when needed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through email and phone support then escalate calls when needed.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Administrative Assistant/Receptionist
Koch Eye Associates
Warwick, Rhode Island
12.2001 - 03.2002
- Made/canceled appointments
- Checked in patients
- Took payments
- Checked medical insurance
- Filed charts.
PC Support Specialist
Brown And Sharpe
North Kingstown, Rhode Island
04.1998 - 04.2001
- Scheduled and supported Video conferencing
- Computer operations when needed
- Manage client support area when supervisor was out.
- Installed, patched and maintained Windows and desktop software, service packs, patches and anti-virus updates for clients.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Warehouse Worker
Hoechst Celanese
Coventry, Rhode Island
09.1989 - 02.1996
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Consistently lifted materials weighing as much as 50 pounds.
- Readied product pallets for optimal storage and shipment.
- Operated pallet jacks and fork trucks to receive and transport items from various warehouse locations.
Warehouse Worker/Machine Maintenance
Stanley Bostitch
East Greenwich, Rhode Island
12.1987 - 09.1989
- Packaged materials and readied materials for shipment
- Repaired machinery.
- Operated pallet jacks and fork trucks to transport items from various warehouse locations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Education
Bachelor of Science degree - Computer Information Systems/ Networking
New England Institute of Technology
Warwick, Rhode Island 05.1996 - 05.1999
Skills
HardwareRefresh, Repair and service laptops and desktopsSoftware: Backup Exec, Blackberry Desktop Manager, Citrix, Crystal Reports, Firefox, Ghost, Global Dialer, HDAssist, HEAT, Internet Explorer, Mai Link, McAfee, Microsoft Office 2003-2010, Nero, NetOp Remote, NIKU, Norton 360, Passport, Peregrine, Performance Manager, PSync, Remote Desktop, Siebel, Skillport, Slack,SMS, Sys Admin, Trend, Vantive, VERITAS, Vipre
Systems: Windows XP, Windows 7, Windows 10, AS/400
Languages: QuickBasic, COBOLNetworking: Novell NetWare 312/ 40, Windows NT Server 40, Internet Information Server 20Acrylic pouring, Epoxy resin, crochet, macramé , chainmail jewelry.
Started acrylic pouring, epoxy resin, macramé and chainmail jewelry after my mother passed away. I needed something to occupy my mind. I've know how to crochet for quite a while And have made several blanket, scarves and hats. I'm still looking for that one hobby that I just can step away from but for now these take up my time.
Timeline
Shipping Clerk/Logistics Coordinator Assistant
Bush Industries
08.2021 - Current
Entrepreneur
Self-employed
08.2019 - 08.2021
Class B Driver
Shriver Contract Services
09.2018 - 07.2019
PC Repair Technician
Independent Consultant
02.2017 - 09.2018
Rollout Customer Service Associate
ROMACK, INC
01.2015 - 02.2017
Rollout Customer Service Associate
Insight Global
03.2014 - 01.2015
Class B Driver
First Student
01.2014 - 03.2014
Class B Driver
Ocean State Transit
09.2009 - 11.2013
Independent Consultant
Self-employed
09.2007 - 09.2009
Computer Repair Technician
Adecco
02.2006 - 09.2007
Computer/Blackberry Repairs Specialist
Providence Equity Partners
12.2004 - 01.2006
Helpdesk Support Technician
Textron Financial
08.2002 - 12.2004
Administrative Assistant/Receptionist
Koch Eye Associates
12.2001 - 03.2002
PC Support Specialist
Brown And Sharpe
04.1998 - 04.2001
Bachelor of Science degree - Computer Information Systems/ Networking
New England Institute of Technology
05.1996 - 05.1999
Warehouse Worker
Hoechst Celanese
09.1989 - 02.1996
Warehouse Worker/Machine Maintenance
Stanley Bostitch
12.1987 - 09.1989