Tracy Saykham
Canal Winchester,Ohio
Summary
Results-driven Senior Decision Support Analyst with expertise in data analysis and Tableau visualization at Mount Carmel Health System. Proven track record in streamlining reporting processes and enhancing patient satisfaction initiatives. Skilled in Six Sigma methodologies and collaboration, delivering actionable insights that drive strategic improvements across healthcare operations.
Overview
17
17
years of professional experience
Work History
Senior Decision Support Analyst
Mount Carmel Health System
Columbus, Ohio
07.2020 - Current
- Preparation of data within SAS for monthly financial statements
- Create and maintain monthly financial statements for MediGold
- Standardizing reports within the MediGold system with the use of SAS and Tableau for senior level reporting
Service Excellence Analyst
Mount Carmel Health System
Columbus, Ohio
04.2013 - 08.2020
- Maintained a work environment relationship between Patient Experience Officers and Press Ganey.
- Analyzed data for process improvement initiatives for campuses.
- Created custom reporting for the campus COO and CNOs using data from NPS, Press Ganey, and CMS.
- Trained unit managers and administrators in the use of Press Ganey applications for tracking scores.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Analyzed large datasets with statistical methods and software programs.
Planning Analyst
Mount Carmel Health System
Columbus, Ohio
08.2018 - 07.2020
- Streamlined Tableau dashboards to track service line and patient satisfaction initiatives for the Health System
- Maintain Tableau server and Press Ganey administrative rights for Health System
- Creation of maps for forecasting of projects and plans
- Provide senior leadership with bi-monthly analysis on patient satisfaction scores for each hospital
- Developed Access database to combine patient and financial data for simple extraction of data for reporting
- Create, distribute and analyze surveys in SurveyMonkey for Outpatient services and Health System projects
Business Analyst
Fiserv Corporation
Dublin, Ohio
08.2008 - 04.2013
- Analyze data for tracking purposes for the investment sector
- Weekly creation of reports and charts for incidents that occurred with applications
- Report creations in SQL database
- Monthly auditing of incidents for contract agreements
Education
Bachelors of Arts - International Business and Political Science
Ohio Dominican University
05-2008
Skills
- Yellow Belt in Six Sigma
- Microsoft Office
- Tableau Visualization
- Maptitude
- MapInfo
- Data Analysis
- MedInsight
- SQL
- SAS
Timeline
Senior Decision Support Analyst
Mount Carmel Health System
07.2020 - Current
Planning Analyst
Mount Carmel Health System
08.2018 - 07.2020
Service Excellence Analyst
Mount Carmel Health System
04.2013 - 08.2020
Business Analyst
Fiserv Corporation
08.2008 - 04.2013
Bachelors of Arts - International Business and Political Science
Ohio Dominican University
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