Tracy Serrano

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Addressed complaints to kitchen staff and served replacement items.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Ensure proper cleanliness was maintained in all areas of FOH and BOH. Inventory, daily walk thru, and scheduling. Conduct pre-shift departmental meetings. Assist in all job codes cooking, serving, etc