Tracy Shane
Birmingham,AL
Summary
Dynamic Insurance Verification Specialist with proven expertise at Clark Holmes Smith Oral and Facial, adept at insurance benefits verification and electronic authorization processing. Recognized for enhancing patient onboarding efficiency and fostering effective communication between patients and providers, ensuring seamless clinic operations and minimizing treatment delays. Proficient in Excel and committed to exceptional customer service.
Insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Overview
21
21
years of professional experience
Work History
Insurance Verification Specialist
Clark Holmes Smith Oral and Facial
02.2023 - Current
- Assisted in gathering and verifying patient insurance information to ensure accurate billing processes.
- Utilized electronic health record systems to input and update patient data efficiently.
- Communicated with insurance providers to clarify coverage details and resolve discrepancies.
- Supported team members in handling routine inquiries related to insurance verification protocols.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
Patient Care Coordinator
Florida Oral and Facial Associates
09.2004 - 09.2021
- Produced x-rays and CBCTs for diagnostic use.
- Coordinated patient appointments and managed scheduling conflicts to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Developed and maintained electronic health records, enhancing data accuracy and accessibility.
- Assisted in patient intake processes, improving onboarding efficiency through streamlined documentation.
- Trained new staff on office procedures and electronic systems, fostering a collaborative work environment.
Education
Associate of Science - Dental Assisting
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Administrative Support
- Customer service
- Documentation and correspondence
- Insurance plan verification
- Deductible & co-pay calculation
- Electronic authorization processing
- Insurance benefits verification
- Proficient in Excel
- Data entry software
Timeline
Insurance Verification Specialist
Clark Holmes Smith Oral and Facial
02.2023 - Current
Patient Care Coordinator
Florida Oral and Facial Associates
09.2004 - 09.2021
Associate of Science - Dental Assisting
Cuyahoga Community College