Tracy Sheffield
Victorville ,CA
Summary
Accomplished Beneficiary Educator at Health Net Federal Services LLC, adept in classroom management and differentiated instruction. Excelled in enhancing learning experiences and increasing client satisfaction through clear health benefits advice. Proven expertise in maintaining confidentiality and professionalism, with a knack for tailored benefit strategies, ensuring high levels of client satisfaction and efficient project completion. Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Overview
17
17
years of professional experience
Work History
Beneficiary Educator
Health Net Federal Services LLC
06.2022 - Current
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Health Benefits Advisor
Naval Air Station-Fallon, NV
05.2016 - 06.2022
- Educated employees on their health benefits during group presentations, increasing overall understanding and utilization of available services.
- Improved client satisfaction by providing clear and concise information on health benefit plans and options.
- Conducted thorough research on available insurance products to provide accurate recommendations based on client needs.
- Developed personalized benefit strategies for clients, resulting in better understanding of plan options and greater satisfaction with choices made.
- Developed an in-depth understanding of the unique needs of each client, allowing for tailored advice and recommendations on benefit plan options.
- Logged client conversations, policy information and changes in client information at time of each phone call made.
Health Benefits Advisor
Yuma Proving Ground
08.2011 - 05.2016
Medical Support Assistant
Yuma Proving Ground
02.2009 - 08.2011
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Administrator
Yuma Proving Ground Veterinary Clinic
02.2007 - 02.2009
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Associate of Arts - Office Technology
Elmira Business Institute
Elmira, NY2005
Skills
- Classroom Management
- Lesson Planning
- Parent Interaction
- Differentiated Instruction
- Teaching strategies
- Subject matter expertise
- Group and individual instruction
Timeline
Beneficiary Educator
Health Net Federal Services LLC
06.2022 - Current
Health Benefits Advisor
Naval Air Station-Fallon, NV
05.2016 - 06.2022
Health Benefits Advisor
Yuma Proving Ground
08.2011 - 05.2016
Medical Support Assistant
Yuma Proving Ground
02.2009 - 08.2011
Administrator
Yuma Proving Ground Veterinary Clinic
02.2007 - 02.2009
Associate of Arts - Office Technology
Elmira Business Institute
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