Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Tracy Shepherd

Hamilton,OH

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Service and Support Administrator ManagerService and Support Administrator SupervisorService and Support AdminstratorEmployment Navigator

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Hamilton, OH, US
Open to relocation: No

Salary Range

$85000/yr - $150000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work week401k matchStock Options / Equity / Profit Sharing

Summary

Results-driven Service and Support Administrator Manager demonstrating strong team collaboration and problem-solving abilities. Committed to enhancing operational efficiency while ensuring compliance and staff development.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Service and Support Administrator Manager

Butler County Board Of Developmental Disabilities
Hamilton, OH
05.2001 - Current
  • Coordinated daily operations to ensure compliance with developmental service regulations.
  • Managed scheduling and resource allocation for various programs and services.
  • Streamlined documentation processes to enhance accuracy and efficiency of client records.
  • Led training sessions for staff on best practices and operational procedures.
  • Collaborated with community partners to expand service offerings and support initiatives.
  • Evaluated program outcomes to identify areas for continuous improvement and strategic growth.

Service and Support Administrator Supervisor

Butler County Board Of Developmental Disabilities
Hamilton, OH
  • Provided guidance and support to team members in implementing new policies and procedures.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Improved employee productivity with effective time management strategies for daily tasks.

Service and Support Adminstrator

Butler County Board Of Developmental Disabilities
Hamilton, OH
  • Established relationships with individuals and their families.
  • Managed a caseload of 35 individuals.
  • Assessed needs and authorized services, supports, and funding.
  • Monitored services to ensure compliance
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by agency policy or legal regulations.

Employment Navigator

Butler County Board Of Developmental Disabilities
Hamilton, OH
  • Assisted individuals with developmental disabilities in navigating community resources and services for community employment.
  • Collaborated with interdisciplinary teams to develop personalized support plans for clients.
  • Facilitated group activities to promote social skills and work skills.
  • Monitored client progress and communicated updates to families and teams.
  • Completed Benefits Analysis for individuals seeking or currently employed in the community.

Education

Bachelor of Science - Sociology

Miami University
Oxford, OH
05-1991

Skills

  • Attention to detail
  • Team collaboration
  • Staff management
  • Work Planning and Prioritization
  • Conflict resolution
  • Time management
  • Employee supervision
  • Deadline adherence
  • Problem-solving

Certification

  • SSA Management Certification, Ohio Department of Developmental Disabilities - Current

Timeline

Service and Support Administrator Manager

Butler County Board Of Developmental Disabilities
05.2001 - Current

Service and Support Administrator Supervisor

Butler County Board Of Developmental Disabilities

Service and Support Adminstrator

Butler County Board Of Developmental Disabilities

Employment Navigator

Butler County Board Of Developmental Disabilities

Bachelor of Science - Sociology

Miami University

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