Tracy Small
Mohegan Sun
Colchester,Connecticut
17
years of professional experience
Dynamic Limo Operations Supervisor with a track record in optimizing routes and enhancing dispatch efficiency. Known for attention to detail and active listening, ready to leverage skills in streamlining operations and improving customer satisfaction.
Work History
Limo Operations Supervisor
8 Years- Provided training and guidance to new dispatchers.
- Streamlined communication channels between departments to enhance collaboration and information sharing.
- Monitored vehicle locations using GPS tracking systems to ensure real-time updates.
- Coordinated timely dispatch of vehicles to optimize route efficiency and reduce delays.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Created routes and optimized plans for traffic, road conditions, and other factors.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in New York, Connecticut, Massachusetts, New Jersey and occasionally Pennsylvania.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
Shuttle Driver
2 Years 2 Months- Transported guests efficiently between various locations on property, ensuring timely arrivals.
- Assisted passengers with luggage and special needs, enhancing overall guest experience.
- Assisted passengers with luggage and special needs, enhancing the overall guest experience.
- Maintained cleanliness and safety of shuttle vehicles through regular inspections and maintenance checks.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
School Bus Driver
7 Years 4 Months- Operated school bus safely, ensuring timely arrival and departure for students.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Enforced student conduct policies to promote a safe and respectful environment on the bus.
- Collaborated with school officials.
- Communicated regularly with parents regarding student behavior and transportation updates, fostering trust and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
Education
High School Diploma
Skills
Route Optimization
Dispatch software
Scheduling coordination
Performance monitoring
Dispatcher / Reservationist Training
Task delegation
Staff supervision
Dispatcher training
Customer relations
Data entry
Time management
Attention to detail
Active listening
Timeline
Limo Operations Supervisor
Mohegan Sun
08.2018 - CurrentRead More
Shuttle Driver
Mohegan Sun
06.2016 - 08.2018Read More
School Bus Driver
Student Transportation of America, STA
10.2009 - 02.2017Read More
Norwich Free Academy
High School Diploma
Read More