Tracy Smith
Sturgeon,Missouri
Summary
Versatile and compassionate professional with experience at Carpenter St. Baptist Church and the University of Missouri Student Health Center, adept in office relations and active listening. Excelled in enhancing member engagement and demonstrating a strong work ethic and empathy in customer interactions. Proven ability to maintain confidentiality and foster trust, contributing to positive organizational outcomes.
Overview
21
21
years of professional experience
Work History
Church Secretary
Carpenter St. Baptist Church
06.2021 - Current
- Published, printed and mailed informative, prayerful letters to church members;
- Provided administrative support to pastoral staff, as needed;
- Printed weekly church bulletins, keeping up with additions, removals and inserts;
- Managed phone and email correspondence and handled incoming and outgoing mail;
- Managed filing system, entered data and completed other clerical tasks.
- Maintained supplies inventory levels while staying within allocated budgets;
- Maintained confidentiality of sensitive information regarding congregation members; donations or requests for assistance, etc.;
- Assisted Church Treasurer by counting and reporting tithes/offering, and donations weekly;
- Partial participation in special events by assisting church members in creating a newsletter or similar for varying 'committees', i.e. VBS, Lottie Moon Offering, etc.;
- Created and updated membership rosters, church documents and basic reports, as well as record-keeping of weddings and funerals, as directed;
- Greeted visitors, callers and members of congregation with warmth and compassion;
- Strong work ethic; and
- Interacted with vendors on regular basis.
Patient Service Representative
University of Missouri Student Health Center
04.2004 - 06.2021
- Delivered support to medical staff in completion of patient paperwork. Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner;
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments. Worked well in a team setting, providing support and guidance to clinical staff, as well as other tasks such as filing, data entry, reports, etc.;
- Applied administrative knowledge and courtesy to explain procedures and services to patients. Handled customer service inquiries in person, via telephone and through email;
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options. Worked with patients to determine issues and make referrals to appropriate specialists. Verified insurance eligibility and coverage for patients;
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic. Followed document protocols to safeguard confidentiality of patient records. Filed and maintained patient records in accordance with HIPAA regulations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements;
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Stayed calm under pressure and successfully dealt with difficult situations;
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices. Demonstrated respect, friendliness and willingness to help wherever needed; and
- Adapted to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Education
Cosmetology License - Cosmetology
Warrensburg Area School of Cosmetology
Warrensburg, MO05-1985
High School Diploma -
Chilhowee High School
Chilhowee05-1983
Skills
- Guest Services
- Office Relations
- Phone Etiquette
- Member relations
- Calendar Maintenance
- Bulletin Preparation
- Email Maintenance
- Active Listening
- Customer and client relations
Timeline
Church Secretary
Carpenter St. Baptist Church
06.2021 - Current
Patient Service Representative
University of Missouri Student Health Center
04.2004 - 06.2021
Cosmetology License - Cosmetology
Warrensburg Area School of Cosmetology
High School Diploma -
Chilhowee High School
Similar Profiles
ELBERT HAMILTON JR.ELBERT HAMILTON JR.
Executive Pastor at Loving Word Fellowship Church (St. Stephen Missionary Baptist Church of Houston, Incorporated)Executive Pastor at Loving Word Fellowship Church (St. Stephen Missionary Baptist Church of Houston, Incorporated)
Diondrae TurnerDiondrae Turner
Youth Minister at St. Luke Memorial Missionary Baptist ChurchYouth Minister at St. Luke Memorial Missionary Baptist Church
Corey DouglasCorey Douglas
Church Volunteer at St. Stephen Baptist ChurchChurch Volunteer at St. Stephen Baptist Church
Jake BretlJake Bretl
Fulfillment Expert at TargetFulfillment Expert at Target
Marc BergeronMarc Bergeron
General Foreman at Mass ElectricGeneral Foreman at Mass Electric