Tracy Stevens
Coshocton,OH
Summary
Experienced Medical Assistant with strong skills in patient intake, vital signs, EHR charting, specimen collection, and triage. Supports busy clinics with accurate documentation, insurance verification, and dependable patient care.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Dover Health Center Aultman Orrville Hospital
Dover, OH
01.2025 - Current
- Obtained medical histories, reconciled medications, administered injections, applied dressings, performed EKGs, collected lab specimens, and assisted with minor office procedures or exams to support patient care.
- Verified patient identity, checked schedules, roomed patients, and recorded vital signs (height, weight, blood pressure, pulse, oxygen level) to ensure accurate patient information.
- Reviewed medical records before visits, scheduled tests and procedures, managed referrals and prior authorizations, and handled phone triage to facilitate efficient patient flow.
- Ensured compliance with safety regulations by maintaining clean and organized exam rooms. restock and clean exam rooms, log refrigerator/freezer temperatures for vaccines/labs, and follow OSHA, HIPAA, and safety policies.
- Provides outpatient clinical and clerical support to licensed providers, registered nurses.
Medical Assistant/Occupational Medicine
Coshocton Regional Medical Center
Coshocton, Ohio
08.2022 - 01.2025
- Assisted physicians with patient care.
- Collecting vitals such as Blood Pressure, Pulse, Height, Weight, Temperature, Oxygen level, and respirations.
- Administered vaccinations for full compliance with company guidelines.
- Educated patients on clinic services to enhance their experience and utilization of available resources.
- Inform the physician of any concerns the patient may have.
- Managed charts and scheduled appointments.
- Assisted with insurance collection, co-pays, and documentation to streamline patient registration.
- Monitored inventory levels and ordered supplies to ensure uninterrupted clinic operations.
- Conducted tests for new hires, including urine drug screens, Ishihara color vision tests, hearing booth tests, and FIT tests for N95 masks. Documented COVID vaccine status and administered Mantoux Tuberculin Skin tests.
- Completing Chain of Custody for any company who sends a employee for a Breath Alcohol Test.
Customer Service Representative - Scheduling
Florida Heart Associates
Fort Myers, Florida
05.2022 - 08.2022
- Schedule and re-schedule appointments, referrals, and office procedures including: office visits, new patient consults, referrals, Holter monitors, event monitors, echocardiograms, regular and nuclear stress test, carotids, pacemaker checks, PVRs, vascular studies, defibrillator checks, nursing procedures, lipids and pro-time checks and hospital follow-up visits.
- Verified daily that the nuclear test schedule was fully booked, adjusting for gaps as necessary across departments.
- Managed patient compliments and complaints, escalating to supervising manager as needed to ensure resolution.
- Enter new patient information, review and update patient demographic information into EMR.
- Identified operational issues and proposed actionable improvements to enhance service delivery.
- Prioritized and organized multiple tasks, contributing to streamlined workflow and improved service delivery.
- Supports the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, professionalism, commitment to our community, accountability.
Intake Specialist
SalusCare, Inc.
Fort Myers, Florida
12.2021 - 05.2022
- Patients brought in by Sheriff's Department who have been Baker Acted
- Escort patient into intake exam room, collect all the demographics, insurance information, emergency contact information, ask the patient a series of questions about medical history.
- Conducted thorough searches for contraband during patient admission to ensure safety and compliance.
- Patient changes into a gown so all clothing can be inspected/searched a second time
- Patient is to provide a urine sample, if unable to provide urine sample they must drink water until they provide a specimen for drug screen.
- Generate printed copies of patient information for accurate record-keeping., make a chart for each patient.
- Notified nurse on duty when patient was ready for assessment, facilitating timely evaluations.
- Walk the patient to the unit they will be assigned to stay on for the duration of their stay.
Lab Technician/Drug Tester
AIM Target Programs
Fort Myers, Florida
06.2021 - 10.2021
- Managed secure specimen handling to ensure compliance with drug testing protocols and accurate documentation of results.
- Processed specimens in the lab for timely testing of illegal substances.
- Recorded test results in compliance with court and probation requirements.
- Executed accurate client intake to ensure smooth appointment flow and maintain current demographic records and patient information.
- Complete payment processing maintained clear transaction records in client charts.
Medical Assistant/Lead Front Desk Coordinator
Radiology Regional
Bonita Springs, Florida
09.2019 - 06.2021
- Accurate patient check-in through verification of demographics, physician details, and insurance information, with timely record updates.
- Facilitated referral and payment processes by coordinating with insurance companies, collecting payments, and establishing payment arrangements.
- Completed order verification to match patient tests with scheduled procedures.
- Completed follow-up scheduling to support continued care.
- Delivered exam-day support by escorting patients to exam rooms and starting IVs when required.
- Provided comprehensive patient guidance by reviewing exam expectations, answering questions, removing IV bandages post-testing, and delivering home care instructions.
- Ensured office readiness by managing incoming calls, routing inquiries, ordering supplies, and maintaining organization of front and back office areas.
- Successful office coverage through opening and closing, cash drawer balancing, 10-key calculations, faxing, copying, scanning, and EHR documentation.
Medical Assistant/Lab Technician Intern
Tuscarawas County Health Department
Dover, Ohio
09.2019 - 10.2019
- Conducted pregnancy urinalysis, urine dip drug testing, finger sticks, and laboratory testing to enable timely HgbA1c result processing.
- Provided routine laboratory testing and injection administration to support patient care.
- Supported timely chart completion by filing reports, laboratory results, and patient information into medical record.
- Prepared patients for visits and recorded vital signs, weight, temperature, blood pressure, pulse, and oxygen level.
- Completed vision and hearing screenings to support patient assessment.
- Documented Pap/STD testing results in logbook and EHR and notified physician of completed entries.
- Prepared tools for sterilization through cleaning, scrubbing, and packaging for ultraclave use.
- Kept exam rooms stocked with medical supplies for patient care readiness.
- Used medical terminology to support clear clinical communication and documentation.
- Contributed to accurate insurance billing and coding documentation.
- Supported referral processing and exam room workflow for physician.
- Facilitated communication with pharmacies to process prescription faxes. to pharmacies and durable medical equipment suppliers.
Medical Assistant Intern
Physicians Weight Loss Centers
Canton, Ohio
09.2019 - 10.2019
- Facilitated efficient patient flow during exam room visits.
- Ensured accurate vital-sign collection by escorting patients to exam rooms and recording blood pressure, pulse, weight, and height.
- Updated patient records by measuring patients for test results and entering findings into charts.
- Supported patient care by administering B-12 injections.
- Promoted readiness and infection control by cleaning, sterilizing, and restocking exam rooms and front desk display areas after each patient.
- Restocked exam rooms and front desk supplies to ensure availability.
Assisted Living Caregiver
Park Village Health Care Center
Dover, OH
04.2019 - 09.2019
- Improved resident comfort through personal care support with dressing, bathing, transfers, and toileting.
- Facilitated meal routines by escorting residents to dining room, ensuring timely dining experiences.
- Streamlined meal service by assisting in kitchen support, setting up tables, and clearing after meals.
- Maintained clean, organized resident environments by managing linen changes and laundry handling on designated days.
Auto Accident
Off Work Due to Car Accident
, Ohio
08.2014 - 04.2019
State Tested Nursing Assistant
Sprenger Health Care Center
Massillon, Ohio
01.2011 - 08.2014
- Ensured comfort and dignity for elderly hospice patients through compassionate care.
- Daily care needs were met through support with bathing, grooming, dressing, feeding, and toileting transfers for elderly residents.
- Provided total-care patients with respectful assistance and attention throughout shifts.
- Mobility and comfort were supported through range-of-motion exercises, two-hour repositioning, and ADL assistance.
- Supported nutrition needs through snack distribution for dietary restrictions and feeding assistance for patients needing help eating.
- Assisted patients with morning routines, ensuring they were dressed and prepared for breakfast. were completed with patients dressed and prepared for breakfast.
- Patient status changes were reported to nurse during shift to support timely care.
- Maintained patient safety by properly placing alarms and protective devices.
Forensic Science Instructor
Carnegie Institute of Integrative Medicine
Suffield, OH
06.2008 - 09.2013
- Course instruction covered associate degree subjects such as Anatomy & Physiology, General Psychology, Forensic Psychology, Crime Scene Collection and Preservation, Supervision and Management, General Science, Biology, Microbiology, Fingerprinting Lab, Documentation and Preservation for Crime Scenes, Human Trafficking, and serial killer victimology.
- Led private investigation efforts, guiding students through missing persons cases to enhance practical learning.
- Facilitated internship placement and tracked progress to ensure smooth student transition into field experience.
- Student development efforts prepared graduates to meet employer standards with confidence.
- Conducted attendance outreach to maintain proactive communication with students missing class.
- Reliable supply ordering supported office and teaching operations.
- Administrative support included Excel, PowerPoint, Word, faxing, 10-key work, and phone coverage.
Education
Diploma - Medical Assisting
Ross College
Canton10-2019
Certificate - Phlebotomy/Electrocardiogram {EKG} Technician
Carnegie Career College
Canton03-2010
Certificate - Forensic & Medical Laboratory Assistant
Carnegie Career College
Canton03-2010
Certificate - Prevention And Substance Abuse Professional
Tri-County Clinics
Canton10-2009
Certificate - Prevention of Alcohol And Drug Abuse {200 Hours}
Carnegie Career College
Canton08-2009
Associate of Applied Science - Forensic Science Investigation and Administration
Carnegie Institute of Integrative Medicine
Suffield, OH06-2008
Skills
- Vital signs
- Patient Care
- Medication reconciliation
- Specimen collection
- EKG performance
- Administering Injections
- Triage
- Patient intake
- Laboratory Experience
- Medical Terminology
- HIPAA Compliance
- EHR charting
- Medical Office Experience
- Medical Billing & Coding
- ICD-10
- CPT Coding
- Insurance Verification
- Insurance Processing
- Insurance Forms
- Financial Documentation
- Hospital admissions
- Clerical Experience
- Data Entry
- 10-key calculations
- Phone Etiquette
- Excel
- Microsoft Word
- PowerPoint
- Type 65 wpm
- Transcription
- Chain of Custody Forms
- Phlebotomy
- Vital Signs
- Hospice Care
- Physiology/Anatomy knowledge
- Laboratory Experience
Timeline
Certified Medical Assistant
Dover Health Center Aultman Orrville Hospital
01.2025 - Current
Medical Assistant/Occupational Medicine
Coshocton Regional Medical Center
08.2022 - 01.2025
Customer Service Representative - Scheduling
Florida Heart Associates
05.2022 - 08.2022
Intake Specialist
SalusCare, Inc.
12.2021 - 05.2022
Lab Technician/Drug Tester
AIM Target Programs
06.2021 - 10.2021
Medical Assistant/Lead Front Desk Coordinator
Radiology Regional
09.2019 - 06.2021
Medical Assistant/Lab Technician Intern
Tuscarawas County Health Department
09.2019 - 10.2019
Medical Assistant Intern
Physicians Weight Loss Centers
09.2019 - 10.2019
Assisted Living Caregiver
Park Village Health Care Center
04.2019 - 09.2019
Auto Accident
Off Work Due to Car Accident
08.2014 - 04.2019
State Tested Nursing Assistant
Sprenger Health Care Center
01.2011 - 08.2014
Forensic Science Instructor
Carnegie Institute of Integrative Medicine
06.2008 - 09.2013
Diploma - Medical Assisting
Ross College
Certificate - Phlebotomy/Electrocardiogram {EKG} Technician
Carnegie Career College
Certificate - Forensic & Medical Laboratory Assistant
Carnegie Career College
Certificate - Prevention And Substance Abuse Professional
Tri-County Clinics
Certificate - Prevention of Alcohol And Drug Abuse {200 Hours}
Carnegie Career College
Associate of Applied Science - Forensic Science Investigation and Administration
Carnegie Institute of Integrative Medicine