Tracy Stillwell
Shannon's Restaurant
Rison,AR
13
years of professional experience
Detail-oriented Hospitality Professional experienced in cashiering, table service, and restaurant operations. Achieved guest satisfaction and team success through accurate cash handling and clear communication. Focused on training staff, building customer loyalty, and maintaining high food safety and service standards.
Work History
Head Waitress, Cashier
6 Years 1 Month- Coordinated waitstaff assignments, balancing sections to maintain efficient coverage.
- Trained new servers on menu knowledge, service standards, and order accuracy.
- Resolved guest concerns quickly, preserving service quality and customer satisfaction.
- Supervised floor service, ensuring prompt table turnover and smooth guest flow.
- Monitored dining room readiness, verifying cleanliness, setup, and presentation standards.
- Communicated order changes clearly between front-of-house and kitchen staff.
- Supervised server staff and simultaneously served a personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Supervised dining table set-up to prepare for a variety of event types, following strict service standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Resolved customer complaints promptly and professionally to maintain high levels of customer satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and preference.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Balanced cash drawer daily and resolved discrepancies with attention to detail.
- Greeted guests promptly and provided courteous service during dine-in and takeout orders.
- Maintained clean front-counter area and organized receipts, menus, and register supplies.
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, checks, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Accounts Receivable Accountant
3 Years 8 Months- Managed accounts receivable ledger, ensuring accurate invoice posting and payment application.
- Reconciled customer accounts, resolving discrepancies and maintaining clean aging reports.
- Processed billing adjustments, credits, and refunds according to company policies.
- Monitored overdue balances, supporting collection efforts and customer follow-up.
Waitress
2 Years 9 Months- Managed table service, taking orders accurately and delivering meals with attentive guest support
- Coordinated with kitchen staff to ensure timely plating, special requests, and smooth order flow
- Resolved guest concerns promptly, maintaining professional service and positive dining experiences
- Trained new servers on menu knowledge, service standards, and dining room procedures
Education
No Degree - Computer Programming
Skills
Order taking
Food sanitation
Food safety
Point of sale management
Menu knowledge
Customer service
Relationship building
Effective communication
Timeline
Head Waitress, Cashier
Shannon's Restaurant
02.2014 - 03.2020Read More
Accounts Receivable Accountant
Ogdon Heat and Air
03.2010 - 11.2013Read More
Waitress
Lighthouse Restaurant
04.2007 - 01.2010Read More
Seark
No Degree from Computer Programming
Read More